I logged on to appliance pros.com read of other people that had this problem .I watched a wonderful video that explained in detail how to fix my problem .I ordered the parts from appliance pros.com on a Friday night at 5:00pm and they arrived the next morning 8:00am. I followed the easy instructions.Thank you so much appliance pros for your help and saving me so much money.I am a happy 68yr old woman proud that I fixed my washer....with your help! Thanks ,Kathy