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Customer Questions and Answers for Washer Control Board Assembly by Ge

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Manufacturer Part
4.89 (64)
By: Ge
Part Number: OEM11985489
Manufacturer Part Number: WH12X10355

This part is intended to replace the control board assembly on GE and other various brands of washers. The control board and washer assembly consist of the circuit board that controls the main functions and the dials that toggle those functions. The washer's control board acts as the central mainframe to the appliance. All main functions originate from the control board and allow the user to toggle between all the main settings. If a washer begins to lose some or all of the main functions, it's typically a sign of a control board issue. When the control board fails completely, the washer will cease all operations, and the board will need to be replaced. Beginning at the central control area, remove the faceplate or label area of the controls. It may be necessary to remove the trim before this is possible. Using a screwdriver, remove any anchor screws from the perimeter area of the control assembly. The circuit board will be directly on the rear face of the control assembly and is connected to a wiring harness. Remove the wiring harness and connect the new component. Place the assembly back into its intended housing but do not anchor it with screws until it's been tested to work properly.This part is compatible with GE and Kenmore appliances. It is a genuine OEM part sourced directly from General Electric.

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Questions & Answers

For Ge Washer Control Board Assembly (Part Number: OEM11985489)

Don for Model Number WHDVNH660HWW

My washer "door lock" is in the display. However, the door is not locked. It will not lock or run a cycle. Can not enter the test mode. I tried to unlock the door by trying to enter the test mode. I completed the flowing test : Press signal button. Press delay start button. Press signal button. Press delay start button. All the button on the main control works (illuminate) when press. Everything looks good until you try to start it up. Do you have any suggestions as to what the problem might be? I changed this control panel with a used control board and got the same results.

1 Answer

Hello Don. If the wiring is good, you will need to order and replace the door lock on the unit.

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Sam for Model Number WHDVH626FWW

My GE Adora has decided not to behave after 2+ years of several loads a day. The washer's drum wouldn't rotate, the drain pump is running constantly and it stopped pulling in water. So I replaced the water inlet valve. The machine is still not pulling in water, or spinning, and the drain is still pumping. The machine won't go into "test mode" either, it just locks the door and doesn't do anything. When I select a cycle, the numbers all match up to what they should be. When you select a cycle and start it, it only thinks about running with the drain pump running the whole time) for a few minutes then it unlocks and shuts off. I love this tank of a washing machine, and I am willing to fix it. I just have this sneaking suspicion that my control board has croaked.

1 Answer

Sam, Based on the information as to what is going on with the unit, it does appear that the control board would be the issue with the unit. The part number for the control board is WH12X10355.

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Charles for Model Number WHDVH626FWW

My question is that on my unit the red lock light stays on either power on or off and the unit will not do anything, I did the diag. and it did not throw any codes. I cleaned the filter, checked the hoses and connections. and unplugged the unit for over 48 house. I tried every combination of buttons pushes that I have found on the internet. A GE repair man said the unit is locked in child protection mode. Oh the door is not locked. But it does lock when I go into test mode. HELP!!!!!!!!

1 Answer

Charles, The unit on the control panel has a lock symbol. You would want to try to push the lock key for 3 seconds and see if the unit is then able to be programmed to run. If this checks to be ok then the issue would most likely be caused by a faulty control board.

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1 Answer

Scott, The issue with the unit beeping when you push the start would be a faulty door lock assembly. If the control board does not see the door open after a cycle then when you go to reset the cycle it will just beep. This will occur when trying to go into diagnostics also.

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1 Answer

Hello Bill. Yes, it sounds like the control module is bad and will need to be replaced on the unit.

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Neil for Model Number WBVH6240FWW

Hi, Recently, my GE front loader showed some issues where it kept kicking out of a wash cycle and the Service Test Mode revealed E22 errors. I ran T07 and T08 and it never did finish T08 after 30 minutes. I checked the screens and cleared a bit of debris on the Hot valve, it ohm-med correctly, but the issue still kept re-occurring whenever hot water was needed (not cold) so I just replaced the valve assembly. All was well for a few cycles until another couple of kick-outs and I saw E22 and E31 codes. I had recently cleared the pump screen, but did it again anyways (I found a quarter, so it was at least feasible that this could be the issue). After very few (maybe even the next one) the washer kicked out, but this time, refused to power back on, or even enter Service Test Mode. As the service manual says this can happen if there is a bad water level switch, I checked continuity for switch states on the Foam, Main, and Overflow switches and found it reading correct as the tub was full (Open, Closed, Open). Further, I drained the tub and was very surprised to see the switch states had changed to Closed, Open, Open, or correctly indicating the tub was empty. For the heck of it, I pulled the pump, which ohmmed correctly and seemed to spin fine, with no obvious debris or damage. My hunch is telling me its a bad control board, but i can't prove it and before I drop $300 on a new one and its not the problem, I would like a second opinion or other things to try as I am now beyond the Service Manual. Any thoughts would be appreciated!

1 Answer

Neil, With everything checking out good with tests then the issue does certainly sound like the control board is the reason for the unit not operating.

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Todd for Model Number wcvh6260

I just replaced the spin tub on my washer and reassembled everything. When I turned it on and set it to the "rinse and spin" cycle, the door lock mechanism made a series of electronic sounding clicks as if it was unable to lock the door then the pump turned on and ran continuously until about 30 seconds after I pressed the on/off button. The door remains partially locked as I cannot open it with the handle but I can pry it open with a screwdriver. I have double checked all the wires and connectors and all seem to be intact, tight and in the correct locations. What else can I check? I assume the control panel is ok since it's giving a signal to the door lock mechanism? Could the door lock mechanism be bad? Or an alignment issue? Thanks for your help.

1 Answer

Todd, While you would want to check the alignment of the door and latch assembly. The issue with the unit sounds like the latch assembly would be more likely to be the issue.

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