Keith August 17, 2022 for Model Number PS978ST1SS I cannot seem to find instructions (preferably a video) on how to remove the top to replace the 12" burner on this specific model.
1 Answer Keith, unfortunately, we do not have a replacement video showing this specific model. However, with the power cord unplugged, there will be a screw on each side of the console that will need to be removed. This will allow the console to lift and rotate towards the front so that it can be disconnected from the unit. There will be 6 screws that hold the console base in place that would need to be removed, along with the base. There will then be 4 screws (two on each side) securing the cooktop to brackets. Once these 4 screws are removed, the front of the cooktop will lift up enough to disconnect a wire from the bridge board. With the wire disconnected, the cooktop would be set back down and then slid forward so that the wires at the back can be disconnected, allowing the cooktop to be moved and placed onto a flat surface covered with a towel. Read More...
Juan December 31, 2021 for Model Number JB745SF1SS Hello, my triple haliant element takes a long time to get hot, unlike the double one on the left. is this by design? I replaced the switch once, but that didn't solve the issue.
1 Answer Juan, The elements will work the same way as the other and should take about the same amount of time. It is possible that there is an issue with the element. Read More...
Dick October 29, 2020 for Model Number PB975TT1WW A couple of days ago the tri-ring burner (on our 9 year old GE Electric range with Double Oven) stopped heating on the inner ring. The other two rings work correctly. To fix this would I need to just purchase a new tri-ring burner or does this suggest I need a new switch for that burner? or what?
1 Answer Hello Dick, the infinite burner switch is part WB24T10162 the 3 ring element is part WB30T10126. Of the 2 parts the switch is the most likely to fail first but to check the burner the inner element ring would need to be tested with a multimeter. Read More...
Foster August 22, 2020 for Model Number PB975TMWW cook top element (smallest one the middle)will not work anymore, either by itself or along with the larger settings. what is the problem/solution, and how do I access this area to fix? Thank You
1 Answer Foster, if the bridge element is not operating but the larger burners do, the failure would be in the element WB30T10106. With the power supply cord unplugged, the element can be accessed by removing the screws located at the bottom front of the cooktop. Once these screws are removed, the cooktop can be slid forward and rotated to allow access to the element. It would be recommended that a picture of the wire connections is taken to assist with switching the wires. Read More...
Joe March 26, 2020 for Model Number JBP89TM2WW Part number 58 in the cooktop diagram. The element gets warm but doesn't get hot. Is that typically an element problem, or something else? Joe
1 Answer Joe, it sounds more like the infinite switch, WB24T10162 is the problem. The contacts in the switch can get burned and corroded, thus affecting the operation of the element. The switch is what regulates the temperature of the element. Read More...
Scott February 05, 2019 for Model Number JS968SK5SS Hot Surface light stays on constantly. Replaced the infinite control switch but light still stays on. Burner comes on and gets hot but the limiter may be bad causing the hot surface light to stay on even when cool. Can the limiter module only be replaced or do you have to purchase the entire burner unit?
1 Answer Scott, there is a switch built into the limiter that opens and closes on temperature fluctuation, it is part of the element and cannot be purchased desperately. Read More...
Joe Fio August 29, 2018 for Model Number JS968SKSS how do you remove cooktop from this slide in range
1 Answer Joe F Here are instructions for removing the top. CONTROL PANEL REMOVAL The control panel contains the ERC and infinite switches. To service: 1. Remove faceplate (reference section on control panel assembly). 2. Remove screws (from bottom) securing control panel to vent trim. 3. Remove steel control panel insert by removing 4 screws. 4. Detach from main harness by unplugging the 15-pin and 9-pin connector blocks. 5. Remove 5 screws securing the control panel to the maintop assembly. 6. Control panel can now be removed. COOKTOP REMOVAL Before removing the cooktop, the control panel must first be removed (reference section on control panel removal). The cooktop is fastened to the body side extensions with two (2) screws. Remove the 2 screws and slide the cooktop assembly forward. Lift the cooktop off. Read More...
Berthold T May 27, 2018 for Model Number jcs968sf6ss How do I lift the top glass cooktop to get to a burner which screws do I take off and where?
1 Answer Berthold, COOKTOP REMOVAL Before removing the cooktop, the control panel must first be removed (reference section on control panel removal). The cooktop is fastened to the body side extensions with two (2) screws. Remove the 2 screws and slide the cooktop assembly forward. Lift the cooktop off. CONTROL PANEL REMOVAL The control panel contains the ERC and infinite switches. To service: 1. Remove faceplate (reference section on control panel assembly). 2. Remove screws (from bottom) securing control panel to vent trim. 3. Remove steel control panel insert by removing 4 screws. 4. Detach from main harness by unplugging the 15-pin and 9-pin connector blocks. 5. Remove 5 screws securing the control panel to the maintop assembly. 6. Control panel can now be removed. Read More...
Roger April 14, 2018 for Model Number PCB99SP2SS GE Range triple element (part PS2321560) does not work properly. For example, if I put it on "Max" for largest element (where all three should come on), largest ring doesn't turn on. However, if I lower setting just slightly below "Max", it turns on. I want to be certain that this is, in fact, the triple element that is defective and not some other part... Thanks for your help! Roger
1 Answer Roger, This issue would most likely be caused by a faulty infinite switch part number WB24T10162. Read More...
Pat H. January 02, 2018 for Model Number PB975SP5SS The kitchen timer on and off neither one work. The oven would turn off sometimes when trying to touch the on-off. The oven has started to turn off on its' own recently. I was thinking it could be the Control UI assembly or the bracket glass assembly. Both of which seems to be on back order everywhere.
1 Answer Hello Pat, This does sound like an issue with the touchpad WB27T11146. We do not show the part to be "no longer available", so if you place an order for it, it should ship out in 5 to 6 business days. Thank you for your patience and understanding in this matter. Read More...