Charlie August 01, 2021 for Model Number GTW680BSJ1WS My washer does not spin in normal operation but does spin when tested in service mode. I read a GE Service Bulletin HL04-18 that said that a software update is needed to correct a washer that has stopped agitating and spinning. The service bulletin lists a Software Update Module (SUM) WH98R23015001 that can be purchased, but the bulletin says it applies to serial numbers HF- GL (May 2015 - April 2018). My machine is SN DG119773G. Will this SUM work for my machine or is there a different one that I need?
1 Answer Charlie, the model and serial number provided would indicate that this unit was manufactured in February of 2004 or 2016. The module updater WH98R23015001 would work as long as this machine is no older than 2016. Read More...
Mike December 01, 2020 for Model Number Gtw330ask3ww Is the lid lock replacement kit compatible with my GE washer model GTW330ASK3WW?
1 Answer Hello Mike, The lid lock listed by the manufacturer for the model provided is WH08X37938. Read More...
Orval June 02, 2020 for Model Number GTW460ASJ9WW Washer went through the wash cycle and will not spin water out or go to the rinse cycle. The switch under the lid will click but not do anything. Is it that white plastic switch that needs to be replaced?
1 Answer Orval, if the lid is not locking, it would need to be tested for voltage at the main control. Using connection J513, the lid lock would be tested for 120VAC from pin 1 to pin 3. If there is 120VAC, the lid lock WH08X37938 has failed and would need to be replaced. This can cause the lid to be able to vibrate out of position if it is not securely locked. Read More...
Diane May 09, 2020 for Model Number GTW330ASKWW This is Diane again. I found the technical service guide for my GE GTW330ASKWW washer and took the washer apart to test the Lid Lock Switches (the failing original and two that I just purchased). The spec sheet says for 'Lid Lock Assembly Diagnosis' The Lid Switch requires 120 VAC to activate the locking mechanism (verified at the Red Line pin #1 on all three switches). The approximate resistance of the lock coil is 70 ohms from Red to Violet (Lock Input pin #2) at the J513 board connector (all three measure in the Meg ohms in both directions - basically open!). Check the lid switch continuity of the lid switch between Red and Yellow (Switch Input #3) at the same connector (the new ones measure 34 ohms in one direction, 112 ohms in the other, the original one is open). I measured 120VAC at the Red and Yellow pins on the new switches, but the original was only 120VAC at the Red pin, not at the Yellow pin. I get the same measurements with the lid open and closed. So none of these switches are measuring good. The replacement switches are P/N WH01X27954 / WH01X26114 on the bag, 290D1580P004 on the part, which are supposed to be replacement P/Ns for the original 290D1580P001. So now do I try ordering another of the same P/N??? They are both in sealed GE bags saying they are factory tested and new, built in Feb. 2020. If I purchase one from Appliance Parts Pros, and it also is defective, do I then have to pay for shipping both ways to get a replacement (which is what I paid for the part)?
1 Answer Diane, Here is a link to the return page for our site. https://www.appliancepartspros.com/customerservice/returns.aspx Read More...
Diane May 08, 2020 for Model Number GTW330ASKWW Where is the control panel on this GE Washer (where you said the tech sheet is)? If it is in the back, then I have no way to get to it, as the machine is against the wall and FULL of nasty water, since it won't spin or drain. I need to know how to test this Lid Lock Quick Release. Someone said to ohm it out with a multi-meter, and when the switch is closed, at least 2 of the 3 pins should be shorting out. I got two of these replacement Lid Lock Quick Releases, and neither of them are shorting when I close the switch. I am an electrical engineer, but I have no idea what these parts are supposed to do. Either they are both defective, or there is some other way they work besides shorting any of the 3 pins when the switch is closed??? Please reply with the tech sheet and/or instructions on determining what is causing the failure, and how to enter the diagnostics mode to get the error code ASAP.
1 Answer Diane, The control panel is the panel that you set the cycles for. You would need to get in there to get to the tech sheet and would need to remove the main top as well. The tech sheet will be located at the front of the cabinet. You could try to use a shop vac to get the water out of the unit. Read More...
Diane April 29, 2020 for Model Number GTW330ASKWW My washer purchased 3 years ago suddenly stopped agitating. How can I tell if the problem is the Lid Lock Quick Release or some other problem like the motor or a belt? How can I get the tech sheet for troubleshooting this failure?
1 Answer Hello Diane, The tech sheet is usually inside the control panel on this design machine. If yours is missing you can post a new question including a valid email address and we will be happy to send you a copy of the tech sheet. You will need to enter the diagnostics mode tp pull the error codes as explained by the tech sheet. Read More...
Ari Post March 09, 2020 for Model Number GEW9200LW0 I order the the lid lock quick release part. It came/put in/all ok EXCEPT the part did not come with the 2 screw to hold in in place. I have it 'clicked in place as designed. But, I need the screws so this new part does not break off at the tabs that 'click' in when the lid goes down and the lid latch part goes in to it. Sorry, I just want to get the proper screw as the original did break off for this reason. It might seem silly, but, honestly this part has fragile flanges on it to click in place, hence, want to get the correct screws to secure it properly. Thanks for any help...I will pay for the correct screw to be sent to me.
1 Answer Ari, It appears that this lid lock does not need to have screws and is held in by the bezel. If there were screws the manufacturer does not list them as a separate part. Read More...
Cathy February 22, 2020 for Model Number Gtw460asj6ww Wondering if anyone can tell me how I can get a hold of a manual for my GE washer top loading washer. Would like to be able to put it in service mode to check the codes and I just do not have my manual or any paperwork to do that with
Robert January 27, 2020 for Model Number GTW485ASJ3WS Sent in a question lid not locking just clicking. You gave me the part number. Will any instructions come with it?
1 Answer Robert, We can go ahead and send you some part instructions so you can just save them for when you install. Read More...
Robert January 26, 2020 for Model Number GTW485ASJ3WS Made a wash selection.Hit the start button. Hear a clicking noise at the top area of the washer for a bit. Then just stops. No water etc.
1 Answer Hello Robert, the washer has to correctly lock the lid at start of a cycle, the part is WH08X37938. Read More...