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Customer Questions and Answers for Dual Radiant Surface Element (9-Inch), Kit by Ge

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Manufacturer Part
4.89 (64)
By: Ge
Part Number: OEM20990292
Manufacturer Part Number: WB30X38934

This 9-inch dual radiant surface element kit replaces a failed burner on a smooth-top electric range or cooktop, restoring dependable, even heating and letting you choose a smaller or larger heating area to match your cookware.

  • Provides two selectable heating zones (inner and outer rings) to match pot size
  • Heats cookware evenly across the chosen zone on glass-ceramic cooktops
  • Typical symptoms include no heat, only one ring working, slow or uneven heating, or intermittent operation
  • Restores burner performance after internal failure of the element assembly
What's included: 1 dual radiant surface element assembly (9-inch), kit
  • Disconnect power at the circuit breaker before servicing; 240V shock risk
  • Allow the cooktop to cool completely; protect the glass surface while working
  • Photograph wiring and transfer leads one at a time to matching terminals on the new element
  • Ensure the element seats correctly in its support brackets; test both inner and outer rings before final reassembly

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$178.95
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Questions & Answers

For Ge Dual Radiant Surface Element (9-Inch), Kit (Part Number: OEM20990292)

1 Answer

Brian, For this issue it is possible that if the wires were reversed then the limiter on the element has been damaged and would need to replace the element.

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1 Answer

Paula, This issue would most likely be caused by a faulty element which will need to be replaced.

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1 Answer

Greg, It is very possible that the dual element switch is faulty not allowing the outer coil to work and if there is no obvious burn marks or breaks in the coil then the switch would most likely be the issue.

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1 Answer

Hello Miriam. It sounds like the element control switch is bad and will need to be replaced on the unit.

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Veda for Model Number General Electric cooktop JP343

When connecting dual element no. WB30T10005 with the new configuration of direct metal connection from ceramic block to the FIRST terminal and then connected the range lead that was originally on the FIRST terminal to the MIDDLE terminal (it was long enough to reach...did not need to cut and splice), the function of unit is wrong. Both inside and outside portions of burner go on when selector calls for both, but when selecting the 6 inch portion only, the inside 6 inch unit goes off and only the outside 10 inch portion stays on. This backwards of what it should be.

1 Answer

Veda, You will want to follow the instructions on the instruction sheet and connect the way that it says. If you do not have to cut and splice the pink wire and it will fit on the terminal then you do not have to do this step.

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1 Answer

Shawn, the model number given, P3432t1bb, was not found. However, I was able to find a model number JP343T1BB. According to that model number the 2500w element part number WB30T10005 (WB30X38934) is the correct manufacturer replacement and will work. Thanks!

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1 Answer

Hi Dennis. You Can turn your pans upside down and use a ruler (straight edge) to see if your pans are warped. If there is an air gap between the bottom of your pans and the top or the surface element, then this will bring the exact issue you have described. Will you please locate your model # behind the storage drawer on the frame of the unit. We will be here to assist you further if you need us. This will help us to provide you with the direct part for your unit. Your correct model # is JP350BV1BB. If you have air trapped underneath the pan and on top the burner it will cycle the burners like mad. But which burners are you referring to? Thank you.

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Jeff for Model Number 911.4364991

Ordered this part to replace a possible burned out "outer" element. My original looks like the one pictured on the site. I was shipped a different unit that came with an incomplete diagram indicating that I needed to cut and splice a lead but with no explanation why since the lead they want me to cut already fits the terminal indicated and there is no danger of contact. The problem is that when I connect all the leads the element is not energized although there is power (240) flowing through the infinite switch. The part I was sent is a Ceramaspeed service kit 22101002. Please advise. Thanks.

1 Answer

Hello Jeff. If the instructions advise to cut the lead wire, then that is what you will need to do for the kit. The manufacture has redesigned this element and it works different than the old one. Hope this helps.

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