Rod January 21, 2020 for Model Number JVM3670SF02 My turntable stopped turning and nothing gets warm when the microwave is on. Counts down just fine. I replaced the magnetron about a year ago, could it be the turntable motor that is the issue? Hoping to have a suggestion before I buy parts that may not be the issue.
1 Answer Rod, You will want to check to see if there is 120 vac to the turntable motor. If there is power to it then the issue will be a faulty turntable motor. Read More...
Sam March 06, 2019 for Model Number Kenmore model721.85033010 manufacture 10/2010 Turnble plate no span . Control panel light button for turn works fan works.light work I chuck wire no voltage gray and yellow wires. I check the motor is work . Before it stop turns had noise when it spins though it motor but motor work control panel in electric test had voltage and advice to know how it can be works thank you very much
1 Answer Sam, when the turntable button on the console is pressed, it should send voltage to the motor, if you are not reading voltage at the gray and yellow wire, you will need to replace the main control board. [6871W1A497GR ] Read More...
Dan September 13, 2018 for Model Number JVM1870BF07 So I have tried three new motors to fix a turntable that intermittently wouldn't turn, then quit turning altogether. The new motors wouldn't turn with the 19.3 volts that the motor wires were reading (actually fluctuated between 19.3-21.2 with several test cycles). otherwise the microwave seems to work great. Can a motor be that picky? The motor was tested with a 24v transformer I had laying around, and it turned. In fact, the original 10 yr old motor turned with 24v. When I tried another transformer rated at 19v, both hummed for a split second, and then nothing. Again, the motor won't work at all if 1-2 volts low? Is there a replacement board, and how much is it, and it within the "DIY" category?? thanks!
1 Answer Dan, The control board for this model is part number WB27X10873 and yes a voltage drop will cause the unit to not operate. This motor is a 24 v motor and you have to consider a 10% variance of voltage is allowable so that would be between 21 and 27 operating volts that would be necessary for operation. Read More...
Gary July 01, 2018 for Model Number JVM 1860 BD The turntable works but grinds loudly. I viewed the video to replace the motor and seems simple enough. Will replacing the motor fix the problem?
1 Answer Gary, For this issue, as long as there is nothing caught under the turntable coupler then motor would be the problem. Read More...
Rose April 11, 2018 I bought a turn table coupler for my GE microwave. However there is a tiny piece sticking out on the shaft and the coupler will not go all the way in to connect with the motor shaft. Any suggestions? Thanks
1 Answer Rose, We will need the model number of your microwave oven, so we can check and verify you have the correct parts. An e mail address would be a big help also, if we need to send you any instructions or illustrated information, we would contact you, instead of using the Q&A forum on the web site. Thanks, Read More...
Bj January 17, 2018 for Model Number JVM1860WD001 The turntable does not turn and the buzzer continues to make noise even with the door closed. The control panel lights up MUTE. I bought the motor part WB26X10038 and a new coupler. Installed per the video. No change. the turntable still does not turn. Any other recommendations? The unit was built in November 2001. Not used that often,
1 Answer BJ, You will want to check the door switches on the unit as this will be the most common cause for the issue. Read More...
Pat Watson December 23, 2017 for Model Number KEMS378sss05 The microwave and oven is all one unit with the microwave on top the turntable quit and I do not know how to get access to the turntable motor , if that is the problem ?
1 Answer Pat, To be able to remove the turntable motor you will need to pull the unit from the installation and remove the four screws from the top cover and remove the cover. Open the microwave oven door, remove the two flat-head screws from the bottom of the control panel frame, and remove the frame. Remove the four screws from the front control subpanel, remove the subpanel assembly, and lay it on top of the oven. Remove the six screws from the left and right rails and remove the rails from the oven. Unhook and remove the AC wiring conduit connector from the back of the upper left side cover. Remove the five screws from the upper left side cover and remove the cover. Remove the five screws from the upper right side cover and remove the cover. Remove the ten screws from the upper rear cover of the oven and remove the cover. Set the control subpanel assembly in its place on the front of the oven and hold it in place so it does not fall. NOTE: You will need something approximately 12-13? long to prop up the front of the microwave oven in step 12. Lift the front of the microwave oven and securely prop it up so that you can access the turntable motor. Remove the two screws from the motor. Lower the motor as far as possible, pull the turntable coupler off the motor shaft and remove the motor from the oven. Remove the cardboard insulator and the round rubber spacer from the motor. Disconnect the two wire connectors from the motor terminals. Read More...
Sig September 27, 2017 for Model Number GE JVM1450WA001 My turntable motor turned hesitantly. I purchased and installed the new motor, but the hesitant turning is still there. Have you heard of this before? Thanks for your reply.
1 Answer Hello Sig. This is usually caused by a bad coupling WB06X10138 on the motor. You will need to check and see if it is cracked. Thanks. Read More...
Hal S September 17, 2017 for Model Number JVM1750DMWW01 Turntable was not working.Replaced the motor but did not help so I ordered another thinking I got a defective one, Other new motor did not help. Multimeter indeed shows the needed 21 volts at the wire conection when I turn it on but If I connect a motor as resistance it now longer shows the 21v output. Is there a fuse or diode in the circuit before the leads to the motor that can be failing when motor plugged in
1 Answer Hal, You will want to check the relay on the control board and see if there is proper voltage coming from it with the motor connected. If there is not then the control board will be the issue. Read More...
Robert M August 12, 2017 for Model Number JVM1660SB003 The motor turns (as well as the spindle inside the oven) when the microwave is on, but when the round glass tray is put on the spindle, it doesn't turn. Will replacement of the motor fix this?
1 Answer Hello Robert. Check and make sure the coupling is not broke on the unit. If not, then the motor will need to be replaced on the unit. Read More...