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Customer Questions and Answers for Ice Door Solenoid Assembly by Lg

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Manufacturer Part
4.89 (64)
By: Lg
Part Number: OEM15972483
Manufacturer Part Number: 6421JB2002R

The Ice Door Solenoid Assembly is an OEM replacement part for LG refrigerators. This assembly controls the opening and closing of the ice door, which allows ice to be dispensed from the freezer to the exterior of the appliance. When you request ice, the solenoid activates, opening the ice door and permitting ice to pass through.

Symptoms of a bad Ice Door Solenoid Assembly include:

  • Ice door not opening or closing properly
  • Failure to dispense ice
  • Ice accumulating or jamming at the dispenser

Causes for a malfunctioning Ice Door Solenoid Assembly can include electrical issues such as faulty wiring, wear and tear from frequent use, or mechanical problems affecting the solenoid's ability to move the ice door.

This OEM LG part is also compatible with Sears/Kenmore models.

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Questions & Answers

For Lg Ice Door Solenoid Assembly (Part Number: OEM15972483)

1 Answer

Mark, Unless the solenoid on the dispenser is rusted and not allowing the shaft to move freely then you would want to check the door and possibly replace it.

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1 Answer

Sean, Yes this issue would most likely be caused by a faulty dispenser board if the unit door opens on the cube but not crushed and auger motor does not work on crushed. The solenoid will only work on the cube setting not the crushed.

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1 Answer

Hello Aubrey. If the board lost power, then either the dispenser board is bad, or the main control board. If there is power there, but just quit working, then you will need to check and see if the switch is bad and needs to be replaced on the unit.

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1 Answer

Sab, The solenoid 6421JB2002R controls the dispenser door to open and close and does not have anything to do with the water dispenser not operating. Normally on these units the issue would be more likely to be a filter being bad or water valve.

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1 Answer

Hello Monica S.. If the lights are flashing due to a voltage issue, you will need to order and replace the main control board on the unit.

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1 Answer

John, Most likely the icemaker has burnt out and will need to be replaced. There is a button on the icemaker that you can try to cycle the icemaker by holding this button. IF the icemaker does not cycle then replace the icemaker AEQ36756901.

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1 Answer

Peter, You will want to first check to make sure that the dispenser is not locked which would cause the unit to not dispense ice or water. If the dispenser is not locked then the water valve 5221JB2006K would be the most likely suspect as being faulty.

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