Rachel September 04, 2025 for Model Number NE59J7850WG The hot surface indicator light is staying on all the time. What part do I need to order to fix this problem? Thank you
1 Answer Rachel, Thank you for your question. You will need to check the element limiter as this will close the circuit for the light. The element will be the most likely cause for this issue. Read More...
Don January 31, 2025 for Model Number NE52K9500SG I would turn my oven on and it would totally overheat. Now it will not even heat up and it just shows 175 on the display. What could be my issue?
1 Answer Don, Start by using a multimeter and checking for proper voltage to the element. If you have the proper voltage to the element and it does not heat up, it is bad and would need to be replaced. If you do not have the voltage at the element then you have a control or a wiring issue. Read More...
Doug June 10, 2024 for Model Number NE58F9500/AA Hello, and thank you for taking my question. Our Samsung oven is less than seven years old and has recently developed a problem. The oven will preheat to the requested temperature such as 375°, and then after placing food in the oven, It will drop down to 250°. It will no longer bake a cake or a casserole. I can turn the oven off and then back on and preheat to 375° and it will go up to that temperature according to the separate thermometer. The digital display appears to function properly. my wife is wondering if we just need to replace the oven with a new one.
1 Answer Hello Doug, thank you for contacting APP, It is possible that the Bake Element DG47-00020B has failed, or the Main Control DE92-02439G is not sending voltage to the element. This unit will alternate the bake and broil elements to reach preheat temperatures, and seem to be preheating properly, then cut the broil element out and maintain temps via the bake element once preheat has been achieved. Read More...
Uncle Ernie November 08, 2022 for Model Number NX58K9850SS/AA Hello, This stove I'm working on heats up just fine to 350 degrees (or whatever I set it to), then the flame goes out and the temperature drops. On a rare occasion, after a long period of time the temperature heats back up to where I set it. Any suggestions on what to try next would be GREATLY appreciated.
1 Answer Uncle Ernie, Start by testing the oven sensor, put the unit to 350, and then test to see if the resistance is approximately 1654 ohms. Then let the temperature start dropping and see if the resistance drops with it. This could be a faulty sensor or a faulty control board. Read More...
David May 06, 2022 for Model Number NE58F9500SS/AA-0000 No matter which oven setting is selected, fan bake, normal bake, roast or broil or what the temp is set to the temperature just keeps climbing over 500 degrees. Is it the oven thermistor sensor?
1 Answer David, Thanks for the question!!! It would be the sensor or the control board. Check the resistance of the probe at room temperature. Use the chart below to see if the sensor is good. If the reading is bad replace the sensor or if they are off replace the control. Temperature (degrees F) Probe Resistance (Ohms) 59 1056.99 68 1075.92 77 1094.83 86 1113.71 95 1132.56 Read More...
Celt February 12, 2022 for Model Number FE710DRS/AXX If bottom oven is set at 425deg and panel states it has made the temp but actually the temp is only 250-300deg inside, how do I run diagnostics?
1 Answer Celt, the lower sensor DG32-00004C would need to be tested for resistance. At room temperature it should measure around 1100 Ohms. When heated, it should measure 1151 Ohms at 104°F, 1188 Ohms at 122°F, and 1374 Ohms at 212°F. This can be tested from the rear of the range before and after it has heated or by removing the sensor and using a hair dryer (or other indirect heat source). If this tests good, the failure would be in the main control. The REV number of this model would be necessary to identify the correct control. Read More...
Tracy February 11, 2022 for Model Number Samsung Oven NE58K9500SG/AA I'm having a problem with the oven temperature. I can set it to 350 but a few minutes into cooking the temperature is up to 450ish. I have placed two oven thermometers to double check the actual temp inside the oven as it cooks. Sometimes it stays fairly accurate other times it is up to 100 degrees over what it should be. Any suggestions on what the problem could be? Thank you.
1 Answer Tracy, With the unit getting too hot, it would be best to ensure that the wiring between the board and sensors is good and if it is then the board will be the issue. Read More...
Leigh January 23, 2022 for Model Number Samsung NE58K9430SS Slide in Gas Range It takes forever (45 minutes or more) to preheat our oven to cook at 350 degrees. Once it reaches the desired temperature. It cooks well and stays at that temperature. We ran the diagnosis...and it showed no errors. We wanted to know what part it could be. Thank you for your help.
1 Answer Leigh, it would be recommended that the bake element DG47-00020B and the broil element DG47-00058A be tested for resistance. The bake element should measure between 17-19 Ohms and the broil element should measure between 12-14 Ohms. If these things test good, the failure would likely be in the main control DE92-03960A. Read More...
Bob January 21, 2022 for Model Number NY58J9850WS/AA How do i turn the diagnostic mode on for this model? Thanks
1 Answer Hello Bob, we do not have any service information on this model however usually for Samsung range models the diagnostic sequence is , Press the Clock pad, then Touch pads 1,2,3,4,Touch Clock and Wake Up pads together for 2 seconds, error codes are displayed, Press the 0 pad to display last 5 codes, Press off /clear to exit test. Read More...
Erick February 04, 2021 for Model Number NE58F9710WS/AA-0000 Our Samsung range seems to not maintain a temperature for long cook times. It will reach temp on initial heat up but after a while temp seems low so we have to reset the temp on the panel. Not sure if the Thermistor sensor is faulty or another part is needing replacement. Thank you in advance for your help. Erick
1 Answer Erick, if the temperature will increase to the set temperature as soon as the cycle is stopped and restarted, the failure would be in the main control DE92-02439G. Read More...