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Customer Questions and Answers for Refrigerator Electronic Control Board by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18067209
Manufacturer Part Number: WPW10503278

Fix a refrigerator that's not cooling or has temperature control issues. This control board manages defrost and cooling cycles. DIY install in 30 minutes.

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Questions & Answers

For Whirlpool Refrigerator Electronic Control Board (Part Number: OEM18067209)

1 Answer

Scott, To access the control board you will grab the back of the light shield and pull to the back of the unit to remove. Once it is removed look up at the back part of the control panel, there will be 2 slots. Using a flat blade screwdriver going straight in you should hit a tab, push in on the tab and it should allow the control to release and drop down. Do this on both sides and you will have access to the control board. If there is no response from the controls and there is just the [-][-] on the displays then the control board would be the most likely cause for the failure. The control board part number is WPW10503278.

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1 Answer

Pat, Pull out the crisper drawers and make sure that there is nothing that is blocking the return air ducts in the refrigerator section. If there is nothing blocking it then it could be a control board issue not reading the thermistor properly.

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1 Answer

Hello Ramon, The code for programming the control is on the units' I.D. tag after the model and serial numbers if this is the design that must be programmed. The tech sheet for the unit tells how this is done. For more detailed instructions you would need to please provide your units' model number from the I.D. tag on or near the ceiling of the unit in the refrigerator side.

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Ed for Model Number PBF2255HEB

Will not cool in either compartment freezer or refrigerator, fan motor runs. I changed out the relay and capacitor already. I did not test the compressor to see if it is grounded out yet. Saw that I need to do that on you tube. But if the compressor is good then I think it must be the electronic board but I could not find an instruction on that. I found out how to change the relay and the compressor, and no one went past those two items if they are not the problem. So is there a test to tell if the board is bad or do I replace it and hope that is what is wrong with it? Thanks

1 Answer

Hello Ed, You can use the wiring diagram to determine if it is passing the voltage to the components that are not running. Using the wiring diagram is the only way to determine the issue without simply throwing parts at the appliance.

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Richard for Model Number Sears Kenmore 596.69313010

Bottom mount refrigerator only 1 year old. Opening the door, the electronic dual temp control starts "crackling" and the temp numbers flicker on and off very rapidly. The cooling doesn't work.However, by unplugging the refrigerator and plugging it back in, the dual temp control operates normally, the compressor comes on, and cooling is restored. This may last for 1 to 3 hours and then it starts all over again with crackling and numbers flickering. Is replacing the "jazz" board the right way to go? If so, which part #? I can't find a corresponding part # for this Kenmore model. Help please!! I have been told this is really a Whirlpool refrigerator sold under the Sears Kenmore brand.

1 Answer

Tony, Remove power to the refrigerator, remove anything from the top shelf of the refrigerator shelf and under the control panel box. You may want to remove the interior light cover/lens if you feel it necessary. On the back side of the control box, and along the top where the box meets the ceiling you'll see two slots, one on each side, use a flat blade screwdriver, insert it into the slot and press in on the hidden tab, and pull down on the corner of the box, repeat the same process on the other side. Drop the assembly down enough to disconnect the wire harness from the control board. Carefully unsnap the control board from the mounting tabs inside the housing and remove the board. The replacement board is perforated and you will need to separate the display portion of the board from the printed circuit/relay portion of the board, reverse the procedure restore power and program the new replacement board.

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1 Answer

Rick, Yes it could be a faulty WPW10503278 electronic control board, and probably is, based on the information you supplied. If you allow the refrigerator to run and cool for a day or so, You could unplug the refrigerator power cord, access the control board disconnect the J1 harness, from the board and check across wire no.1 and wire no. 5, If the thermostat is cold enough you should read a "closed" circuit on the RX1 setting on your meter. This will confirm the defrost components and wiring are in tact and you'll need the control board.

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1 Answer

Hello Jeremiah. If the defrost worked during test mode, but is not working normally, you will need to replace the jazz board in the unit. Once you replace it, make sure you melt all the ice off the coils before running the unit.

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