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Customer Questions and Answers for Gearcase by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18787182
Manufacturer Part Number: W11132267

This replacement part is intended to replace a broken or defective gear case in washing machines.The gear case rotates the washing machine's basket by driving the agitator. The user may notice the basket does not spin efficiently, if at all, and this the gear case may need to be replaced. Before any repairs are made, the washing machine should be entirely disconnected from the power and water sources. It's recommended that work gloves are worn to ensure proper protection. This is a genuine OEM part made by Whirlpool and has been sourced directly from the manufacturer. As an authentic replacement part, this gear case is suitable for installation in multiple different models of washing machines that have been manufactured by Whirlpool, Kitchenaid, Maytag, and various other brands. This is a genuine part made of high-quality, durable materials and is sold individually.

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Questions & Answers

For Whirlpool Gearcase (Part Number: OEM18787182)

David S. for Model Number WTW5550XW2

Our Whirlpool Cabrio washer is only 3 years old. It sounds like the gear spline is slipping, especially on small loads. I replaced the cam and belt about 3 months ago, and saw wear on the pieces. It worked "ok" for about a month, then the noise started all over again. I pulled it back apart today and see wear on the new cam spline and the gear spline. I'm assuming it is a total gearbox replacement now, but seems early for a metal to plastic spline to be wearing out. Your comment? Thanks.

1 Answer

David, We agree with you, more or less, but it's more likely to be the shift actuator WPW10006355 than a gearcase problem. The shift actuator is the component that raises and lowers the cam assembly to make the washer agitate and spin. If the actuator is loose, weak or not aligned properly the cams won't mesh correctly, and the washer will make noise and the cam gears will wear excessively.

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1 Answer

Timothy, The most likely cause for the issue with the unit would be the shift actuator not engaging the agitation. The part number for the actuator would be part number WPW10006355.

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1 Answer

Tim, If the noise is only during agitation then you will want to make sure that you are not overloading the unit. Check the actuator to make sure that it is working properly and if all checks ok then it could be a faulty gearcase.

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Chris, With the unit making the squeaking noise under the tub then the issue will most likely be caused by a faulty hub W10324651. You will want to make sure that there is nothing caught in between the tubs.

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1 Answer

Hello Phillip. First check the water valve to see if it is bad and not letting in water. If it is good, then next would be replacing the lid lock. If the lid is not locking, the unit will not run.

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1 Answer

Hello Keith, This can be the motor, the shift actuator, or the gearcase. The recommended way of diagnosis is by using the diagnostic test modes built into the control. The tech sheet contains the test procedures for pinpointing the units' issue. This is usually found in a plastic ziplock baggy adhered to the inside of the front panel of the unit. Page 2 starts the diagnostic procedure.

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1 Answer

Hello Bill. Use some rust busted and tap on the shaft with a rubber mallet if your sure all bolts are removed.

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