Customer Questions and Answers for Direct Drive Washer Motor by Whirlpool

Hello Brandon. It should not turn during the neutral part of the cycle. It sounds like the pump or the clutch is bad on the unit. Not the motor or transmission.

Hello Tom. You test for power to the motor. You will use the old capacitor. You can test it if you have a meter made for capacitors, but usually they do not fail often. And the harness should fit the new motor. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

Hello Xi. If the lid switch is good, you need to check the strike that comes down and presses the lid switch. If it is broken, the unit will not spin or drain.

Jojo, You will want to pull the belt off and run the unit in spin to see if the noise still exists. If it does then the motor is at fault. If not then you will want to check the pump to make sure that the pulley spins freely and make sure that there is nothing clogged in the pump which would make noise. If this checks ok then it may be a bad thrust bearing on the unit.

Pat, First, separate the drain pump WP3363394 from the motor and check to see if the pump is clogged or the bearings have seized and is causing the motor to "drag" and hum. Separate the motor from the gear case, Turn the coupler several revolutions in both directions, to test and ensure the transmission is not "locked up". Then check the wires for loose connection and replace the motor if all's OK.

Jaime, To test the motor you can turn unit on and check for 120 vac from white to blue on the motor. If there is 120 vac and the motor is not running then the motor is bad. If the motor is running then check the motor coupling.

Hello John! Unfortunately, the manufacturer does not offer the part requested separate from the motor assembly WP661600. Sorry about that!

Hello Keith. Make sure pump is not jammed and if not, you will need to order and replace the timer on the unit.

Daryl, We would need the model number of your unit to determine which motor you will need. There may be differences between these two motors.Please post your model number with a new question on the parts page. http://www.appliancepartspros.com/modelnumber_locator.aspx

Hello Help please, You should be able to turn the coupler one direction easily and see the shaft doing agitation and when you turn the other direction it will be harder to turn but will turn about 3/4 of a turn then the neutral drain will lock into place. If it will not spin in either direction then the transmission will have to be replaced.