Customer Questions and Answers for Direct Drive Washer Motor by Whirlpool

Larry, You will want to check to see if the motor is running or if hit is just humming. You would check the motor by testing for voltage from red to white for start and if there is not 120 vac then there is either a wiring issue or the timer contacts are not making. If there is voltage but the motor is not running but just humming then it sounds like the contacts in the timer are sticking between agitate and spin. If the motor is running then check the motor coupling to make sure it is not broken.

Hello Linda. If the motor does not run during agitation, you will need to test for power to the motor from the timer. If it is not there, the timer will need to be replaced. If it is there, replace the motor in the unit. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

Hello Dave, I'm sorry but the motor switch for this motor WP661600 is only available as part of the motor assembly.

Hello Patrick, This is more likely to be debris in the drain pump. You need to remove the body and pull the two clips that retain the pump to the motor. Try the unit in spin at this point. If it spins normally, the pump has an issue. If not, there could be an article of clothing between the tubs or there could be an issue with the brake or clutch in the unit. Let us know if you need further assistance and if possible, for a more detailed diagnosis. please include the model number from the units' I.D. tag.

Hello Tim. You need to check and see if the lid switch W10820036 is bad and will need to be replaced on the unit. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

John, Worn grommets or springs wouldn't cause the motor to stall or hum, it may make a little clunking noise. It could be an intermittent voltage situation. You have to maintain a minimum voltage of 105 VAC at the outlet when the motor starts, especially in the spin cycle start, have you noticed if the lights in the room dim or brighten, when this occurs, that's a good indication of a voltage issue. When you jiggle the motor, you're most likely causing the switch to close completely and the motor to run. If it's not due to a voltage issue, then it's a faulty motor switch and the motor will need replacement.

Hello Chris. It sounds like the motor is bad and will need to be replaced on the unit.

Jack, Check and make sure the drain pump impeller and bearing are not seized. Then visibly inspect the capacitor WP8572717 for damage, bulging or oil leaking. The consider the timer WP8557226, there could be a damaged direction or motor start contact in the timer causing the motor to hum, but not run.

Arthur, To properly assist we would need the model number of your washer. If the unit is a direct drive unit then you will want to pull the motor and check the motor coupling. Also check the pump to ensure that it is not seized up which would cause the unit to not drain.

Hello Mike. It sounds like the brakes are locking the unit up. This is normal on some models.