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Customer Questions and Answers for Evaporator Fan Motor Kit by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM12028956
Manufacturer Part Number: 12002744

The Evaporator Fan Motor Kit is an OEM part for Whirlpool refrigerators. This kit includes the evaporator fan motor and necessary mounting components to ensure proper installation and function. The evaporator fan motor is responsible for circulating air over the evaporator coils and throughout the refrigerator and freezer compartments, ensuring uniform cooling and efficient operation.

You should replace the evaporator fan motor kit if the motor becomes faulty. Causes of a bad evaporator fan motor can include electrical issues, wear and tear from regular use, or mechanical failure. A malfunctioning motor can lead to uneven cooling, increased energy consumption, or the refrigerator not maintaining the proper temperature.

Symptoms of a bad evaporator fan motor include:

  • The refrigerator or freezer not cooling properly
  • Unusual noises such as squealing, humming, or grinding coming from the motor area
  • The fan not spinning or spinning inconsistently
  • Increased frost buildup in the freezer

This OEM part is also compatible with Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and some Kenmore models.

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Questions & Answers

For Whirlpool Evaporator Fan Motor Kit (Part Number: OEM12028956)

John for Model Number MFD2560HEW

I had the local dealer[ who I bought it from originally -10yrs old] analyze my refrigerator as a bad compressor. I had a co-worker install a new one[we are a commercial appliance dealer] and it took awhile to come down in temperature but it was at 40 degrees and 15 in the freezer for about 3 days. Then the refrigerator temp started rising to now where it is at room temperature. I looked at the back of the unit at the compressor and the furthest right side port in the back of the compressor has ice formed on it from the compressor up to where it enters the refrigerator on the outside on the back. From what research I have done on line it seems that my evaporator fan motor is not working. Can you tell me if this is possibly correct or is there something else I should check. Thank You

1 Answer

John, The evaporator fan motor not running would not cause the unit to have ice on the lines leading back to the compressor. This type of issue is normally a overcharge on the sealed system. It would be recommended to recheck the refrigerant charge level if possible or recover the refrigerant and recharge it. The only other thing that would cause this would be evaporator that is restricted but the overcharge is more likely.

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Chuck for Model Number Kenmore 596.75529400

Evaporator fan died. Ordered new one from you guys, part number 12002744. Replaced evaporator fan. New fan will not run. Checked with voltage meter at the wiring harness it plugs into. The voltage is 109v. It's obviously not in a defrost cycle. Then checked the voltage going through the two wires out of the wiring harness that clip onto the motor. They are delivering the 109v. Then I touched the probes to the two contact spots on the motor.... zero voltage (yes, while wiring harness is plugged in and ground is attached). Does this mean the new motor I just received is bad? Or is it that there is only 109v instead of full 115v that is the problem? Thanks.

1 Answer

Chuck, You will want to check at the control board in the refrigerator compartment on the leg for the fan motor. Do this with the fan plugged in and see if you have 120 vac coming from this point. If not then the control board is defective and would need to be replaced. The part number for the control board is WPW10503278.

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1 Answer

Chris, When you install the new motor you will need to use all parts that come with it. There is not specific instructions for doing this. To install the new part you will need to disconnect the power to the unit and access the fan motor. Once the fan motor has been accessed you will disconnect the plug on the side of the fan housing. Remove the fan housing from the unit by removing the screw on either side. Once out, pull the fan blade off and push up on the bottom of the fan to release the retaining clips from the holder that wraps under the motor. Once out you will use the new bracket to install but still use the same grommets. To attach the wires you will put the blue wire to one terminal and the white to the other. There is a smaller terminal for the green ground. The connector will get reconnected to the housing. Once you have this done reinstall the housing and connect the refrigerator connector to it and run the ground wire to the left where the other ground wire is located on the evaporator sheathing. Reassemble unit and plug in.

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1 Answer

Brian, It will not matter which way the wires are connected as the motor is 120 vac and the polarity will not be able to be reversed on this motor.

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Robert for Model Number 596.76523500

I have a Kenmore bottom mount freezer refrigerator. I replaced the motor kit with the redesigned replacement motor kit P/N 12002744. This replacement motor kit works, but now inside the refrigerator, any item I put on the Top Shelf freezes, where prior to replacing this part I never had this issue. The original motor looks like the one shown in the photo. I separated the original motor kit and it has a small curcuit board inside. My best guess is that this circuit board must be a speed controller? How could I order the original part and not the redesign replacement or what can I do to keep the top shelf from freezing? I tried turning up the refrigerator thermostate to 40 degrees and the freezer is set at 0 degrees, but still having the same issue. any advise would be welcome. Thank you in advance.

1 Answer

Hello Robert. It does not sound like the fan motor. It sounds as if the damper in the top is bad or the temp sensor for the top section is bad. If the damper does not open and close by turning it on and off, replace the damper in the unit.

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1 Answer

Dennis, The new motor will fit in the same mounting brackets that are on your unit now.

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1 Answer

Kevin, No, at his point the only thing your missing is a model number. If you have 110-120 VAC on the wire connector, and the connector is properly seated and locked in place, the evaporator fan motor should run. If you have a PCB control, you also want to check and make sure the neutral leg(white wire) is in tact. most controld open and close the neutral leg of the circuit, in order to run the components. Good Luck

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