Customer Questions and Answers for Drain Pump by Whirlpool

Kinda Grabe, Yes there are two different pumps the one you reference above is the drain pump W10536347 the other one is the recirculation pump and it is part number WPW10233462

Darrel, you can access the water pump from the bottom. You will need to replace the motor and the pump together as an assembly, part number is 285990.

John, Your particular washer has a "floating" spin basket. When the tub fills with water the tub floats up about 3/8 in. when the washer drains, the tub engages the drive hub on the shaft and the tub spins. You'll need to remove the spin basket and check the "teeth" on the drive hub on the drive shaft and on the bottom of the spin basket. The teeth could be clogged with sediment and debris, or possibly "stripped" not engaging and causing the noise and no spin.

Mike, A dl error code indicates a lid lock failure in which you will want to test the lid lock on the unit. The lock is most likely faulty.

Hello Jose. It sounds like the unit is not spinning out properly. You will need to make sure you don't have a balance issue and the inner tub is floating up and down as it should.

Patrick, Just because the unit is not leaking does not mean that the pump could not be bad. The fact that it is not draining and is making a loud grinding noise would indicate that the pump would be faulty. You would want to replace the drain pump [AP565269].

Michelle, It would not be uncommon for this to be normal as there may be a difference in how the motor is designed.

Hello Jerry, You should first use the on board diagnostics to pull any fault codes. This should point you in the correct direction for repair. If the unit is not draining, there is a good possibility of a bad drain pump W10536347 motor or a piece of debris in the pump.

Hello Chad. SD means suds problem , even though you don't use the wrong detergent this can sometimes build up and cause a problem. This could also be a drain pump issue, you will need to check the drain pump and hoses for obstructions.

Basil French ACTIVATION OF AUTOMATIC DIAGNOSTIC TEST MODE 1. Be sure the washer is in standby mode (plugged in with all indicators off; or with only the Clothes Clean or Done indicator on). 2. Select any one button (except POWER and START/PAUSE) and follow the steps below, using the same button: a. Press/hold 3 seconds. b. Release for 3 seconds. c. Press/hold 3 seconds. d. Release for 3 seconds. e. Press/hold 3 seconds. ? If this test mode has been entered successfully, all indicators on the console are illuminated for 5 seconds with 88 showing in the Estimated Time Remaining two-digit display. ? If indicators do not display as described above, the press/hold/release procedure above may not have been performed within the time frame necessary for successful entry. Repeat step 2 to ensure this was not the cause. If still unsuccessful, see Diagnostic: Unsuccessful Entry, at right. 3. The test sequence continues by checking for saved fault codes: ? If there are saved fault codes, see Diagnostic: Saved Fault Codes, page 2. ? If there are no saved fault codes, all indicators on the console will momentarily turn off, then turn back on with 88 displayed. After 5 seconds, the Automatic test, below, begins.