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Customer Questions and Answers for Suspension Rod Kit by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM17955348
Manufacturer Part Number: W10820048

The Suspension Rod Kit is an OEM part for Whirlpool washing machines. This kit includes four suspension rods designed to support the washing machine's tub assembly. By absorbing vibrations and stabilizing the tub during the spin cycle, these rods play a crucial role in reducing noise and preventing the washing machine from moving excessively. 

Causes of a bad Suspension Rod Kit can include normal wear and tear, overloading the washing machine, or frequent heavy cycles that put extra strain on the rods. 

Symptoms of a bad Suspension Rod Kit include:

  • The washing machine is excessively noisy during the spin cycle.
  • The tub seems unbalanced or moves more than usual, even with light loads.
  • The washing machine "walks" or moves from its original position during operation.
  • Unfinished cycles or error codes indicating an unbalanced load.

This OEM Whirlpool part can also be used on Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore/Sears brand appliances.

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Questions & Answers

For Whirlpool Suspension Rod Kit (Part Number: OEM17955348)

Jennifer for Model Number 110.27062600

No question....just RELIEF!!! After the continuous banging during the spin cycle, I did everything but give it an exorcism and take a hammer to it! After serious searching and asking questions I decided to purchase the suspension kit. After a 20 minute installation, my washer is as good as new! I noticed right away the basket was higher than usual and it didn't wobble much...there was more tension. I tried it out with a nice load of towels and VOILA!! Thank you to Appliance Parts Pros for the awesome experience and hundreds of dollars saved!!

1 Answer

Hi Angie. The suspension rods insert like this: Locate the blue "cup" support on each rod. This support along with the spring assembly has to be inserted in the lower sides of the tub. The upper hooks on the rod will catch onto the top inner corners of the cabinet frame. You will need to release the clips on the top of the front panel with a putty knife. They are located under the top area just where the top meets the front. About 3-4" from the corners inward. they will allow you to lift the top up for replacement of the suspension rods. Hope this helps. Thank you.

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1 Answer

Hello Lane. That waser is used for a stop, to keep the spring and bottom pieces from coming off the rods. Hope this helps.

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1 Answer

Hello Lane. The tub has slots on the sides that the rods slip into, and the outer tub rest on top of the spring cups. Hope this helps.

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Byron for Model Number 110.27072600

No Question Here. I was unsure if this was my problem. My washer was unable to finish even a pair of socks without going into the unbalance mode. We were ready to throw the machine in the dumpster. Took about 20 minutes to replace the rods and i can't believe how wonderful the machine works now. If your machine is giving you the UL code, these are a must replace item. Only thing I'm upset about is it took me a month to decide to try them. Could have saved a month of laundry money. One last item. You can replace them by yourself if you use the old rod to hook the new one and pull it straight up through the new bushing. This will prevent you from bending the new rod when trying to pull the weight of the tub back up. Thank you for all the help on this site.

1 Answer

Hi Mike. We are glad this kit fix your issue of un balance on your unit. We will post this answer as someone else might find it useful, that this kit corrected your issue. Thanks!

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1 Answer

The springs can go bad, depending on the loads you wash, and any out of balance issues you might have. A new set should fix your problem.

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1 Answer

Hello, I'm showing that you used model number 11027062600 to run a search for this suspension part. If the model number is correct, the part we are currently offering is a substitution part. Meaning the old one your washer came with is no longer available from the manufacturer. Hope this helps.

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