Customer Questions and Answers for Suspension Rod Kit by Whirlpool

Hello Andy. It is best to use the center seal grease WPY056016 on the suspension W10820048. Hope this helps.

Hello Cubes, When you push in on the clips you have to raise up on the main top at the same time. After you get the first one, you can put the handle of a screwdriver under the main top to prevent the top from snapping back down. Proceed to the next one and don't forget to catch the screwdriver as you raise the top. You don't need it damaging the floor, or worse yet, stuck up in your foot!

Hello Ken. Yes, based on the information you provided, it sounds like the suspension W10820048 is bad and will need to be replaced on the unit. Hope this helps.

Eric, Have you removed the wash plate(agitator) to see if theres an article underneath it ? here are some instructions for accessing and servicing the suspension rods. "1. Unplug washer or disconnect power. 2. Turn off the water supply to the washer. 3. Disconnect the hot and cold water hoses from the rear of the washer, and remove the end of the drain hose from the standpipe or laundry tub.4. Remove the basket and lint filter from the washer. Raise the cabinet top Tape the washer lid closed. e) Using a putty knife, press and unlock the two front top locks. The locks are approximately 6-1/2? from the outside edge of the washer. To remove the basket: a) Loosen the clamp and pull the recirculation hose off the tub ring. b) Pry out and unsnap the tub ring tabs from the tub and remove the tub ring. Insert the blade of a small screwdriver into the slot in the impeller cap, then pry the cap up, and remove it. Remove the 7/16? hex-head bolt from the impeller, then lift and remove the impeller from the basket. NOTE: Lifting the basket will assist in removing the impeller.Lift the basket out of the washer. NOTE: Have a shop cloth handy to clean off any grease from your hands. 5. Remove the four suspension rod assemblies from the washer. To remove a rod assembly: a) Grasp the rod several inches below the suspension ball, and lift the rod so the hooked end is free of the ball . b) Rotate the suspension ball so that the slotted side is parallel with the hooked end of the rod, and slide the rod out of the ball. Keep the ball in its holder.c) Reach down along the side of the tub, and press in on the suspension rod holder locking tabs, then push the holder out of the tub opening. d) Position the suspension rod through the slot in the tub opening, and remove the rod assembly from the washer. NOTE: Unsnap the wire holder from the right rear suspension rod before removing it." I would reccomend you use a silicone based grease WP26594P to liberally lube the ball and socket assembly, once you've checked them for damage and distortion. Thanks and Good Luck

Hello Bill. You will need to use a flat blade putty or butter knife and release the clips under the lip of the top panel in the front. These can be very hard to press in and you will need to raise up on the part at the same time as your pressing the clip WP8563785. Hope this helps.

Hi Bill. We will need you to send us the correct model # so we can assist further. Remember there are screws in the back of the top to remove if your machine is a front loader. Then you slide it rearward 1/2" and lift it up. Let us know so we can assit. further. Thank you.

Hello Jethro. Yes, you can repair and replace the suspension W10820048 for the top of the machine with the top raised. You may need to access from the bottom, if you have a hard time getting the springs to seat in the bottom of the tub assembly. Hope this helps.

Jethro, It's not that common for the springs or rods fail, but the pivots on the top of the assembly can "dry" out and need lubrication. "1. Unplug washer or disconnect power. 2. Turn off the water supply to the washer. 3. Disconnect the hot and cold water hoses from the rear of the washer, and remove the end of the drain hose from the standpipe or laundry tub. 4. Remove the basket and lint filter from the washer NOTE: Have a shop cloth handy to clean off any grease from your hands.5. Remove the four suspension rod assemblies from the washer. To remove a rod assembly: a) Grasp the rod several inches below the suspension ball, and lift the rod so the hooked end is free of the ball.b) Rotate the suspension ball so that the slotted side is parallel with the hooked end of the rod, and slide the rod out of the ball. Keep the ball in its holder. c) Reach down along the side of the tub, and press in on the suspension rod holder locking tabs, then push the holder out of the tub opening. d) Position the suspension rod through the slot in the tub opening, and remove the rod assembly from the washer. NOTE: Unsnap the wire holder from the right rear suspension rod before removing it." clean and lube both the "ball and socket" on all four rods, and reverse the procedure. Also insure the washer is level in both directions and the leveling leg lock bolts are tight and locked in place. Thanks and Good Luck

Hello Blake. No, the suspension W10820048 comes with everything you should need to do the repair. Hope this helps.

Hello Dennis. You will need to release the clip locks WP8563785 under the top panel on the front corners. You will need to use a flat blade putty or butter knife to do this. Press in on the locks and lift the top upward and lean it back. You can now access and replace the suspension W10820048. Hope this helps.