Customer Questions and Answers for Water Inlet Valve Assembly by Whirlpool

Dan, the manufacturer does not indicate if the filters can be removed. Commonly, if the filters are attached to a rubber o-ring they can be removed to clean. However, if the filters have become very blocked up with sediment, oftentimes sediment passes through and causes the valve to fail.

Brandon, This issue will most likely be caused by a faulty water inlet valve W10364988.

Hello Martha, the replacement water valve assembly is part W11165546.

Hello Chris, the HC refers to the control board thinking the hot/cold fill hoses are reversed, first test the temp thermistor in the water valve W10853723 body, at room temp, 77 deg, the ohm value should be around 10k, if that checks correctly then there is a problem in the main control board W10761028.

Hello Mike, if you are referring to the small black tabs you can try a small putty knife or a panel removal tool. Hope this help!

Sharon, you may want to check to see if any of the solenoids on the valve assemblies are getting 120VAC. If none of them are, then you will want to isolate which valve failed by first turning off the cold water, then checking to see if the water has stopped. If not, then this signifies that the hot water valve [W11168743] is letting water through. If the water does stop when turning the cold water off, then the cold water valve [WPW10240949] has failed.

Bo, you may want to check to ensure that the drain ports on your dispensers are not congested with residue. If they are, this can cause them to not drain properly. The solenoid valve can stick in the open position intermittently and cause too much water to be dispensed and overfill the dispensers.

Hello David. The pliers in question, TJTHP-1 has been permanently discontinued by the manufacturer and we don't know of any source or replacement for the part.

Hello Angela. No, you will need to order W10853723 for the valve needed for the unit. Thank you.

Molly, You will want to make sure that there is voltage getting to the water valve and if there is power, the water is turned on then it sounds like the valve received may be bad.