Jeff for Model Number ZBD6800K00BB Last week my Monogram Dishwasher ZBD6800K00BB started leaking (more like flooding) water out of the bottom of the door. When I looked inside the bottom was filled with water that apparently risen above the bottom seal of the door. I ordered a replacement pump from you and replaced it. I also checked and cleaned out all the lines and drains making sure they were all clear. Even after replacing the pump there is still water left in the bottom of the DW that will not drain even when I disconnect the drain hose from the under sink drain and let the hose dangle down into a bucket below the DW the water will not drain. If I disconnect the drain from the internal loop and connect the drain directly to the pump motor drain it will drain by gravity into a bucket but when connected to the internal drain loop it does not drain. I have checked the one-way flaps on all the drain hoses and outlets and they appear to be intact and working. Any ideas what I can try next?
Answer Hello Jeff, First you should check the flood switch WD12X10151 and float WD12X10047. This should prevent any more water from entering the unit when it is close to the overflow level. You should also check the water valve WD15X10014. With the unit empty, start the unit and have someone flip the breaker to the unit off. The water should stop filling the unit immediately. If it doesn't, the water valve should be replaced. If the drain pump is not pushing the water out, but the water will come out by gravity, the impeller in the pump has an issue and the pump WD26X10016 should be replaced. Read More... Answered by AppliancePartsPros.com | Thursday, January 16, 2014