At first, I called a appliance repair company, but when they didn't respond I started looking on line. I found AppliancePartsPros.com, looked up the parts for the model of my machine and watched the video on how to repair the problem. I couldn't believe how easy it was. Ordered the parts, installed them which only took about 15 min. Wow how easy that was. Thank you AppliancePartsPros.com for your videos and your Chat line, it was a breeze.