How to Troubleshoot & Replace Ge AP7213666 / WD28X31820 Upper Rack

Simply replaced the racks! I know this seems simple but I needed to take a moment to praise Appliance Parts Pros. I did have an issue with the lower rack as it did not fit well in the dishwasher. I realized that it was bent in shipping so I went back to their site and found the return process to be very simple. I filled out the form and printed a shipping label. I was still on their site when I received a phone call from them asking for more details. They immediately sent me an email to attach some pictures and within 30 minutes told me that a replacement was on its way and that I didn’t need to return the defective one. I got my new rack the next day and it fit perfectly! They are simply the best company I have ever worked with in any industry. Their website includes detailed videos on how to troubleshoot and install every part I have ever ordered and finding the correct parts couldn’t be easier. They have really put a lot of time into this and their efforts are not lost on me. They are my one and only source for all of my home appliance repair needs. 

Great 

I ordered a top and a bottom dishwasher rack along with some end caps for the top rack in case they broke when removing them. I received the parts within 2 days or so. I am very happy to have discovered AppliancePartsPros.com. 

I removed the upper rack with a phillips screwdriver by removing four of the glides wheels. The glide bar that is attached to the rack is held in by two white plastic retaining end, simply twist and pull. ( note: you do not have to remove any glade wheels to remove upper rack ) While I had both racks out of the machine I clean debris that accumulated in the filtering area by removing hex nuts ( varies with each model ) with a nut driver. I also checked to see if water flow from the spray arms were clear ( top & bottom ) Reinstalling went quick, I just followed the reversal of my disassembly 

Ordered new ones. The top replacement rack worked fine; the bottom rack required bending the wheel so that it would not fall into the tub. 

New rack. The video on their web sight made this a simple 5 minute job. 

Carefully removed damaged top rack with broken rollers. Removed "2" plastic End Caps, one from each side of rack. Inserted NEW rack and slide into place Replaced "2" end caps on rack Left Right Terrible waste of material, since only "2" rollers were broken and had to discard entire Rack to replace JUST TWO END ROLLERS REALLY SINCE the rollers were welded to the sides of the rack 

I ordered a new top rack for our dishwasher . While I was ordering it, I watched the repair video. 2 days later when the new rack arrived I grabbed a screwdriver and popped the end caps off, pulled out the old rack and put in the new one. Put the caps back on and we were ready to rock n roll in just minutes. Thanks guys for the best price and service. Yes the rack is slightly different , but being our dishwasher is 14 years old you have to realize that things change. It works, we can do dishes, and we saved money because a new dishwasher will cost a whole lot more than the price of the rack. Thanks again - Bill 

We ordered new racks from Appliance Parts Pros.com. I watched the video on how to get the top rack out and when the new racks arrived, I easily switched out the racks and had it done before my husband got home. Very easy ( with the video). The new racks slide in and out much better than the old racks and no more staining our dishes! 

This was the easiest contact, order, delivery and repair I have ever had. Unbelievable. Like out of a commercial unbelievable. I looked inside washer, got the model number, found AppliancePartsPROS.com after looking around and they had the best price. I ordered and a day and a half later the part was at my door on Saturday morning I got up and there it was. They had a video next to the picture showing the part online and it was 2 minutes long. The caps holding the dishwasher rack in place are tricky if you don't know how to get them on or off. After 30 seconds of the video I did the maneuver and boom the rack was in, the caps back on in no time. This company gave me excellent service at a great price and incredible delivery time. I will order again.