Removed the top panel and saw that a substantial amount of mold and soap residue was present in the dispenser assembly. I removed the assembly and disconnected the 4 hoses being careful to label them for reassembly, tried to clean out the distribution channels with mixed results. Went online to AppliancePartsPros.com and ordered both the assembly and the detergent box assembly. removed the supply hoses from the pumps and cleaned them out, reassembled the washer with the new parts and voila! It works again. NOTE: we use Tide Liquid which has been changed recently to a much heavier consistency so we dilute with a small amount of water with each fill.