The Spider was apparently broken, so I made my way over to the AppliancePartsPros site. They had almost everything I needed ready for next day delivery! I got the parts as promised, and used the helpful videos to aid my repair. I ran into an issue where the old spider would not come out of the tub no matter how much I whaled on the shaft with a hammer and board. Since I was replacing the spider anyway, I took the hammer directly to the shaft, and eventually it came loose. The old spider had 2 out of the 3 arms broken! I then ran into an issue where the spider bolts just spun without loosening. I drilled out the bolt heads, removed the drum baffles, and took them apart to get the bolts out. After cleaning all the horrible built up gunk from everything, I replaced the bearings and seals, reassembled the machine, and it works as well as it did when we first bought it!