I ordered the support rollers shown in the exploded diagram, and I also ordered the corresponding roller shafts, and the drum belt. The video was extremely useful and made the job easy. I immediately determined that the shafts were fine (no roughness or misshape), so these will be returned.
The problem was that the diagram shows only two rollers needed, when in fact, a total of 4 rollers (two in the back and two in the front) are required. I should have realized that the drum can't roll properly on just two rollers. I replaced the two rear rollers, and will order two more rollers for the front (no need to remove the drum to replace the front rollers which are mounted to the front of the cabinet).
The drum now rolls like factory new, but I still plan to pull off the front cover and replace the two front support rollers. I will also be ordering some triangular roller keepers, as one of mine has cracked on one side.