I googled the problem and a diagnostic video from your company came up during the search. My husband ran the diagnostic and confirmed that it was the infared sensor. He took the part our and we did a part search thru you web site. Nothing came up for the part #. We hit the chat option and gave the part# on the part to the representative and they were able to cross reference it to the correct part #. This was about 2 o'clock in the morning and I was impressed that we were able to get the info then). We put the good part # in the search and we were able to verify that the part looked like ours and a a couple of weeks later we ordered the part. It arrived with in 48 hrs. My husband was able to install the part in less than 5 min. It was producing ice with in 30 minutes. Very happy that your company has the diagnostic videos because this ice maker had not been working for a couple of years and then our ice maker on our second fridge went out and we needed to do something. I googled it on a whim and wa la your video came up. You saved me a service call and labor. I will definitely use your website and videos again. Thank you