I did a few searches on youtube and narrowed down that our lid lock/light was not operating. If it is not working, the washer will not go into any wash cycle. Using model/part numbers, I went to appliancepartspro.com and found exactly what I needed. The site also offered a video that really help. The price was very reasonable and the shipping time was a day and a half. The new lid lock looked different but fit perfectly and worked as it should.