I used the online chat page,,,, very helpful. Two seperate orders just to make sure I fixxed any and all problems. Used the online videos to get an idea, anyone can do it. I have a little skills, but had never done this before, I am pretty good and putting things back together the way I found it. The videos helped allot showing me what to expect. The online chat, folks insured I ordered the right part and sent me the videos on my request for my repair. I changed the water and ice relay/valve, fan motor, compressor starter and over heat relay. All in about an hour. My refrigerator is working great now. Also the parts got to my home the next day, almost faster than the store could deliver the frig I just bought. So now I have a beer frig! The wife got the new frig! Win win!