Vic July 12, 2012 for Model Number GSS201EPJBB When I put a glass into the dispenser and press to get ice cubes, crushed ice or water nothing happens no sounds of any kind, the ice maker does make ice. The bin is always filled with ice, I made sure of this by emptying the bin twice, I checked to see if there were any cubes blocking the auger area or blocking the shut , no blockages all clear. When I press the command buttons for ice they do light up and the light works when pressed with the glass, but still no sounds of anything turning like the auger. Would appreciate your help in this enjoying matter, thank you.
1 Answer Hello Vic, This sounds like possibly a wiring issue at the hinge. If the wiring at the door hinge is good, the control board has to be the issue. There are two control boards and both are tied into the dispense feature. To determine which is the issue, you will need to check for voltages in and out of the dispense board. If the voltage in at the dispense board isn't consistent with the wiring diagram, the main board is the issue. If the voltages coming into the dispense board are correct, the output voltages should be checked from the dispense board. If the inputs are good and outputs aren't, the dispense board will require replacement. If the outputs at the dispense board are good, the issue is probably a wiring issue. Check your e-mail for more information. The wiring diagram is in there also. Be aware that the voltage to the auger motor should be 120Vac. Hello Vic, This sounds like possibly a wiring issue at the hinge. If the wiring at the door hinge is good, the control board has to be the issue. There are two control boards and both are tied into the dispense feature. To determine which is the issue, you will need to check for voltages in and out of the dispense board. If the voltage in at the dispense board isn't consistent with the wiring diagram, the main board is the issue. If the voltages coming into the dispense board are correct, the output voltages should be checked from the dispense board. If the inputs are good and outputs aren't, the dispense board will require replacement. If the outputs at the dispense board are good, the issue is probably a wiring issue. The vlotage to the auger motor should be 120Vac.Look at your E-mail for more information. Read More...
Chauncey July 06, 2012 for Model Number GSS25KGMCWW I have also had the same problem with the freezup. I have ordered AP4337288 crusher motor and AP3192626 water valve. I was wondering if I could get AP3420188 to help alleviate the issue? I have had lots of problems with ice over filling. Thank you I have that the Motor boot is suggested for really close models to mine.
1 Answer Chauncey, Yes the auger motor boot WR02X11295 will help aleviate the frozen auger motor symptom. You also need to check and make sure the ice dispenser door is closing and sealing properly WR17X11653. As forthe overflowing ice condition, you may want to order and install a new feeler arm WR49X10103, it was designed for too much ice. Read More...
David April 24, 2012 for Model Number GSS20IEMDWH My GE side by side dispenses the ice cubes but when I switch it to crushed, the ice still get regular cubes. Any suggestions? Please help!
1 Answer Hello David, The bottom of the ice bin has a long rod on it. This is kind of like a shifter rod as it determines whether the ice will be dispensed through the crusher blades or diverted around them. If it is working freely, check the hole in the auger motor housing at the back of the shelf the crusher bin sits on. It should have a square plastic piece that the rod end should fit into. If it is stuck in the up position, this is the cause of the issue. Pull it down so the rod will go into it when the bin is put back in. If it is frozen and you cannot move it, use a hair dryer to thaw it out. If it is frozen, you should check the ice door to insure it's closing fully and seated. Using a flashlight from the outside, look in the inside at the ice door WR17X11653 and you should see no light. If you can see light, the ice door is not seating and should be serviced next. You also should make sure, (with a freezer thermometer), that the freezer compartment isn't running below 0°F. Read More...
Ray March 10, 2012 for Model Number TFX25ZPBBBB I want to change the auger motor but I couldn't remove the fork and the nut from the shaft. Is there any trick to this? Is this a left threaded or right threaded nut?
1 Answer Hello Ray. These usually have a left handed thread. Also, they can become very tight so rapping on the yoke will many times "impact" it loose. Have a great day! Read More...
Paul February 17, 2012 for Model Number GSS22QFMAWW Hello, I have the GE GSS22QFMAWW Side by Side Refrigerator. It is making ice ok but when I put the button to dispense ice the motor hums but nothing comes out and it does not turn. When I take the motor out and thaw out, put it back in it will work for a little while and then freezes up again. The model number is MOD 3724UP-350 Ice Crusher. I thought I had a bad motor so I purchased a brand new one, it worked for two days and then did the same thing. I don't have any kind of rubber boot on it. Can you please let me know what I can do to fix this. Thank you so much, Paul.
1 Answer Hello Paul. The auger motor freezing up is going to be directly related to either the freezer compartment running below zero or moisture introduction from humidity leaking into the compartment (normally through the ice door). Of course you check for the temperature with a Fahrenheit thermometer. You check for an air leak at the ice door,WR17X11653 by shining a flashlight from one side while looking from the other side. Correcting either or both of these problems will normally correct the issue for the most part, although it may still freeze up if conditions change in the installation environment (i.e. room temperature, room humidity, etc.). Sure hope this helps you out! Read More...
Becka February 12, 2012 for Model Number GSS201EPHWW My question same as Marks. However the reason it appears the motor keeps freezing up and it works temp when thawed is due to the seal aroung the plastic housing is broken and condensation is building up in it so the motor and the entire iside of the housing feezes up. Is it possible to just take all apart and dry/lubricate and reseal somehow. If not can you buy the entire assembly inside the housing and install?
1 Answer Becka, First thing to check, the dispenser cube door / flapper, and make sure there are no air leaks around the opening when the door is closed. Check and make sure the freezer air temperature is between 3 and 5 dgrs. F. Then Lube the motor shaft assembly with " vaseline" and install a new auger motor boot WR02X11295. Good Luck and Thanks Read More...
Paul February 11, 2012 for Model Number GSS22QFMAWW Hello, I had my ice crusher keep freezing up. I thawed it out and it worked again for a couple hours. So I bought a used motor. It did the same thing. Finally I purchased a brand new motor. It worked for 3 days and then froze up. It makes the humming noise and is trying to move but can't. I replaced the water inlet to Ice and Water outlet and it still does this. Is there some kind of heater or cover to keep the motor from freezing up, or any other ideas. Thank you for your time.
1 Answer Hi Paul. There is a brand new part # WR02X11295 which is a auger motor boot cover. Make sure all dispenser components such as the bin auger and the cutter teeth. Do not let the ice maker over flow the bin. Regulate the on/off of the ice maker to make sure there is no overflow chips that will get into the motor and freeze. Make sure there is no door gasket openings or chute flapper seal openings so outside warm temperatures will collect , freeze parts and break parts. Keep the freezer @ 0 - 2°. No colder. Thank You. Read More...
Dennis December 15, 2011 for Model Number ESS25LGMAWW General Electric How do you get the nut off that holds the auger yoke on?? Mine has a nut that has to small V's in it at 12 and 6 and then there is a metal tab in the V's that keep your socket from biting it just spins?? Whats size is the nut? How do you get pass these metal tabs that cant be bent they are solid metal. Im stumped until I can get the nut off. Also should I loosen it the typical counter clockwise or the opposite? Thanks
1 Answer Hello Dennis. You will turn the two large fingers of the yoke clockwise, you may need to tap them with a hammer to break it free, and the unit will unscrew off the motor WR60X10258. Hope this helps. Read More...
Joe November 06, 2011 for Model Number GSS22KGPACC The ice cubes in my ice maker seems to be melting and then refreezing in the ice tray once the cubes are made and dumped. Any thoughts on how I can fix this?
1 Answer Joe, Do you use a lot of ice ? Cubes sitting in the dispenser bin, have a tendency to melt together or shrink if, there are a lot of freezer door openings, if the dispenser flapper door is not sealing when it's closed, and when the fridge goes into the defrost cycles. Some shrinkage and "clumping" is normal, in certain usage situations. Thanks and Good Luck Read More...
Tony Barbaro August 28, 2011 for Model Number AP3426332 Is J NUT part # above right or left thread? Can I replace it while the auger motor is still mounted in the freezer? Thanks
1 Answer Tony, the jam nut has reversed threads(counterclockwise) You may have to hold the motor shaft with a pair of pliers,(until you break it loose) then you should be able to turn it by hand. Good Luck and Thanks Read More...