Rod November 03, 2022 for Model Number WM3370HWA This washer throws a OE error code after about 2 loads are ran and does not drain all of the water out of the tub. We have checked all of the boxes. No kinked drain hose, changed the drain pump, checked for any obstruction in the tub to drain pump hose. The water level appears to be good. Where should I go from here?
1 Answer Rod, if the spin basket rotates freely and spins out the clothes properly, the next step would be identifying if the drain hose is placed in the standpipe properly. If it is placed with a seal in the standpipe, a clog in the standpipe can potentially cause water to back up and not allow the washer to drain properly. Another thing to check for would be water that comes into the tub when it should not. If water does slowly dispense into the tub when it should not, it can cause this failure and would be a result of a valve failure. Read More...
Calvin February 21, 2022 for Model Number 796 41549210 i am trying to remove the front panel , the last catch on the left hand side won't let go, is there a secret to removing the panel.
1 Answer Hello Calvin, the catches are the same, likely the left one has become slightly bent, unfortunately, there is no secret procedure, Read More...
Bob Petro February 05, 2022 for Model Number WM3875HVCA Model # (LG) WM3875HVCA. I replaced the drain pump, followed your video, all good but I am having a heck of a time getting the spring back on that holds the drum gasket on. I have tried several different types of pliers and tried pulling the spring part straight. Is there any kind of secret to this ? thanks, bob
Betty September 20, 2021 Our 110 LG w/d combo pump quit. We watched the video and removed the assembly as shown. We removed the impeller and found a very small piece of plastic inside. We reattached the impeller with JP Weld and reinstalled in the machine. We ran a test and it ran all cycles correctly including pumping out the water. We ran a second test just to be sure and the pump quit as before with the OE warning. We removed the assembly again and took the top of the pump off and found it totally clogged with lint and grit. We cleaned it out and reassembled once more and ran a test and all cycles ran correctly. We then started a load of towels only to have the pump quit again. Is there some hose or a place somewhere in the machine that could cause the lint to build up and cause this problem? We have had this machine for 2 years without any problems at all. Thank you, Betty Holl
1 Answer Hello Betty, please repost your question with the washer's model number so we can try to answer your question accurately. Read More...
Michael August 05, 2021 Washer would not drain took pump out bench tested the pump pump works fine what else could it be
1 Answer Michael, You will want to put the pump back in the unit and test to see if there is 120 Vac getting to the pump. If there is not then check the wiring between the pump and the control board and if the wiring is fine then this will be a faulty control board. Read More...
Larry May 27, 2021 for Model Number wm20116cw Can't get the top to slide back on my LG washer to replace the pump
1 Answer Larry, there should be screws at the back of the top panel that would need to be removed. Once removed, the panel should be able to slide back. The panel may have decent resistance when pushing it back if it has not been moved before. Read More...
Don April 08, 2021 Hi, it looks like there are 2 motors on the housing, one on each end. However, your only changing one motor in the video. Could you comment on how many motors are found on the housing and how the motors are used? I understand a pump motor for draining the tub but can't think of a use for the 2nd motor. Thanks, Don
1 Answer Don, this can vary from model to model. If the model number of your appliance could be provided in a new question, this will allow the most accurate information to be presented in regards to your specific appliance. Read More...
Best C. March 11, 2021 for Model Number GCWP1800D0WW My washer water runs in and runs out of the drain hose without stopping and filling the tub.
1 Answer Helo Best, If the standpipe is sealed with tape, this will cause a siphoning condition as you described. Another thing that will cause this is if the standpipe the drain hose goes into is not at least at the same elevation as the main top of the washer. The only other thing that can cause it is if the drain hose is pushed into the standpipe far enough that the end of it is actually in water in the trap of the standpipe. Sure hope this helps you with your repair. Read More...
Bill March 09, 2021 for Model Number WM1832CW When the cycle starts, water leaks out of the pump housing where the large knob is next to the small drain hose. I got a new one but it leaks also, could the pump housing be causing the issue?
1 Answer Bill, it is very possible that the drain pump housing 3108ER1001B is leaking based on the information provided. Read More...
Annette February 11, 2021 for Model Number LG-WM3180CW I have the machine front off. I am replacing the pump and cannot get it out!!. I cannot locate the tab to release it ad it seems to be on a metal plate in my machine. Please help!!! I watched the video.
1 Answer Annette, This drain pump motor appears that is screwed into place. You would simply remove the screws and then you will take off the pump motor and install the new one. Read More...