Customer Questions and Answers for Power Control Board by Whirlpool

Thomas, the LED control W10804160 would be used with the model number provided. However, as the freezer light runs in the same circuit as the top LEDs in the refrigerator, it sounds like there may be a shorted LED. This can be identified by using a jumper wire in place of an LED while the door switches are in the closed position (use a jumper wire in place of an LED and moving to each LED to identify which one has failed). Once the jumper is in place, let one of the door switches go to the open position to identify if the lights operate normally. If not, move the jumper to the next light while installing the previous one back in place. Normally, this would start with the freezer LED as it is the most likely to cause this failure.

Hello Philip, water getting into that area will cause problems with the ref's control boards communicating with each other as that deli control is part of the control circuit. If once that area is dried out and reconnected and ref functions work again then likely nothing has been damaged. However, water should not be able to get into that area in the first place. If you look straight up from the deli control you will see the ice maker cube chute that lines up with the left ref door inner ice bin area, there is a gasket sealing the two together when the door is closed. If there is a gap there the ice maker's cold air will leak out and cause a condensation drip that will land on the deli control and work its way under it.

William, This issue will most likely be caused by a faulty control board part number WPW10675033.

Robert, it would be recommended that the LED control W10830288 is tested using the wires found at the connection J3 from pin 3 to pin 4 while the freezer door is open. If there is not 12VDC, the freezer door switch W11457217 would need to be tested for incoming and outgoing voltage (or continuity while the power switch is turned off) as there should be incoming and outgoing voltage when the switch is not pressed (continuity when not pressed). If the switch is operating properly, the failure would be in the LED control.

Hello Inna, the control boards in your model are having a problem communicating with each other, something is causing this interference. Suggest you disconnect power to the ref, then check the left deli drawer. Remove the display using a small screwdriver and pry it out at the small cutouts on one side, check for any problems under the display, if it looks ok disconnect the wire harness that is plugged into it behind that drawer, plug in the ref and check if the dispenser is now working ok, if it now works then that wire harness has to be replaced.

Ryan, based on the information provided, it sounds like there is a broken wire that is interfering with the proper operation of the appliance. It would be recommended that the wires of the left door are inspected at the hinge to identify if this may be the cause.

Kelvin, If the door is open for too long the alarm will go off and will reset when the door is closed. If it is not resetting then this will be a faulty control board.