Customer Questions and Answers for Power Control Board by Whirlpool

Hello Gerry, thank you for contacting Appliance Parts Pros. You most likely have 2 separate issues going on, this unit had known issues with the Deli UI and with the lights. It is recommended by the manufacturer to replace ALL of the LEDs in the unit, regardless of whether or not they are out, using module kit [W11683243]. As for the Deli UI, it could be the deli control [WPW10677119], but it is also possible that it is the harness in the deli drawer door [W10815674], or the side adapter harness [W11170612]. Usually you can pop that deli UI out from the top and check to see if there is moisture underneath it. If the wiring in the door is corroded you will most likely need to replace the door and the deli UI. If the wiring looks good and it is dry underneath it I would replace the deli UI by itself 1st.

Rod, if the door switches operate properly and the LED control sends out 12VDC, the LEDs would all need to be replaced as it is common for one to fail in the line after a failure was corrected. The LED module kit W11683244 would be used to replace all of the LED modules as it is a 9 (short plug) plus 3 (long plug) kit.

Erik, if the model number of your appliance could be provided in a new question, this will allow the most accurate information to be presented.

Erik, based on the information provided, the freezer light W11683243 has had a short in it and needs to be replaced. However, as the failure has occurred for an extended period of time, it is very likely that the main control WPW10675033 and the LED control W10804160 have been affected and are resulting in the current failure.

Nathan, if the entire refrigerator stops working when this failure occurs, it is likely that a shorted control is causing it. With the power supply cord unplugged, the power control WPW10624574, main control WPW10675033, and the drawer control WPW10769076 would need to be inspected for any indications of corrosion or burnt-out connectors/solder joints. If there is a visible failure found on any of the parts, the specific part would need to be replaced.

Jeff, when it is in the state of failure, the dispenser control W11330971 would need to be tested for 14VDC at connection J2 from pin 4 to pin 6. If the voltage is steady, the dispenser control has failed. If it is not steady, and there is not a broken wire at the door hinge, the power control board WPW10624574 has failed. The power control board failing can cause all of these symptoms while not necessarily affecting the primary function of the appliance.

JAMES S, When this happens you should use the tech sheet packaged with the refrigerator to test power in and power out of the board. This unit uses the board for controlling the defrost instead of a timer. (see P2 and P8 on the main control board)

Edeltraud, Before we replace anything try turning cooling off and back on by pressing the LOCK and MEASURED FILL for three seconds to make sure it hasn't entered sabbath mode. We are emailing you a tech sheet wich shows how to enter diagnostics and run some test for the user interface board and turn on fan and lights, compressor etc. From what you described it could be the user interface board.

Jim, This issue will most likely be caused by a faulty LED Control board which is part number W10830288.

Ryan, This issue would most likely be caused by a faulty freezer light assembly.