Customer Questions and Answers for Dispenser Assembly by Whirlpool

Hello Cath, The best bet is to replace the dispense assembly WPW10199696 since other components can interfere with its' normal operation.

Hello Mars, The two are not going to be related. The snap noise when the door is opened is going to be part of the door hinge or door spring contacting the cabinet and will probably be corrected by adjusting the units' installation in the cabinet. The dispense door not opening will most likely be corrected by replacing the dispense assembly WPW10199696.

Hello Chuck, There is no board in the dispenser so that isn't a possibility. Sounds like the dispenser valve itself is stuck. This is not serviceable so the dispense assembly WPW10199696 would require replacement. This comes with a new lid also.

Rhonda, No, the replacement part will not have instructions with it. If you are able to supply us with a complete and proper model and serial number from the dishwasher production tag, we should be able to properly advise you. Thanks

Aamir, the dispenser door is not available separate from the dispenser WPW10199696. Thanks.

Hi Harry. You need to use the supplied diagnostic tech. sheet (in the toe kick) to put the unit into a self diagnostic mode to see if there are any fault codes? It will allow codes to pop up and tell you which circuit failure is connected in the wiring circuit. Not only will the board and the device might have issues, the wiring or connections may have the issue. So be care full as the terminals in the connectors have spread apart and not making contact or they are mis connected one wire over on the board. The tech. sheet will allow you to look closely at the wires affected. Also a common Issue will over look the fact that a loading procedure will stick something in the way of the dispenser door being blocked. Follow the wires from the board to the dispenser to make sure the wire is not open or mis routed and pinched creating a direct short instead of passing the voltage or neutral path to the device. Control board part # WPW10084141. Dispenser part # WPW10199696. Thank You.

Larissa, the model given seems to be an international dishwasher. Unfortunately, we do not have any information regarding international models. I would suggest contacting Whirlpool directly to verify parts used on your appliance. Sorry about that!

Hi Tom. Your dispenser part is # WPW10199696. I have located a link on our free repair forum that may help you install the dispenser assembly properly, hope it helps! http://forum.appliancepartspros.com/dishwasher-repair/146500-detergent-dispenser.html . Thank You.

Hello Mich. When you removed the inner door panel to install the dispenser WPW10199696, it sounds like the inner door panel was not installed correctly on the install. You will need to loosen the screws and make sure the inner panel is straight and is not in a bind. This will cause the door to leak. Also, make sure the bottom door seal is not turned and causing the unit to leak. Hope this helps.

Hello Cassian. Based on the information you provided, it sounds like the dispenser assembly WPW10199696 is bad and will need to be replaced. There is no seal to reapir this problem. Hope this helps.