Customer Questions and Answers for Direct Drive Washer Motor by Whirlpool

Hello John. No, you will need to order WP661600.

Hello Charles. You will have to replace the motor if the bearing is bad.

Hello Kevin. You will need to order and replace the cam kit 285809 in the agitator.

Marvinowl, The first thing that you will want to check would be the agitator dogs. This is the most common reason for a unit to not agitate. If the unit is spinning it would most likely not be the motor causing the issue. The other thing would be if there is a stuck contact in the timer.

Hello Handyman. Check the lid switch and the strike for the lid switch on the unit.

Luis, Based on the information this issue would be caused by either a faulty timer, a wire harness issue or a bad motor winding that is shorting out. You will want to test the harness for continuity and check to make sure that the contacts on timer are not sticking and sending power to the spin and agitate at the same time.

John, First remove the drain pump and check to see if it is clogged, jammed or the drive is seized. A seized or jammed pump will make the motor hum and not run. Then check the timer circuits to see if there's a open circuit to the motor start or run windings. Then the motor.

Amaz, If the motor is "humming" the first check is at the tubs, make sure there aren't any articles stuck between the tubs, then the drain pump WP3363394 Check to see that the pump isn't clogged or jammed with a small article, or the impeller hasn't seized. This could cause the motor to hum but not rotate and should eventually trip the motor overload protector.

Paul, No it's not likely the motor WP661600, if the motor runs in one direction, it will usually run in both directions. The more likely issue is a failed timer WP3953321, the internal contacts control the polarity to the motor, when the washer is in a wash cycle, the power is routed through the contacts and makes the motor run in one direction. When the timer stops between cycles, then advances into the drain/spin, a set of different contacts close and power is re routed and the motor direction is reversed and the washer spins. Replace the timer and you should be fine.

Hello Bradley. You need to make sure the motor is turned in the correct direction. Also, make sure the motor coupling is installed on the shaft properly and everything is aligned properly.