Customer Questions and Answers for Direct Drive Washer Motor by Whirlpool

Jim, With the unit sporatically not spinning, this issue would sound more like a problem with the timer. The buzzing would indicate that the spin and agitate are active at the same time which would indicate a stuck contact in the timer in which would need to be replaced.

Hello Steve. It sounds like the unit is trying to fill with water. Check and see if you turned the water back on after the repair. Thanks.

Hello Ryan. You will need to check the lid switch WP3949238 and see if it is bad and will need to be replaced. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

Hello Paul, This design model was notorious for the spin bearing 646P3 seizing. The unit will sometimes make it through a cycle and then not. The problem will normally not have anything to do with the motor.

Chad, You will want to check the pump to make sure that there is nothing causing the pump to not turn. If the pump will not turn then it will cause the overheating motor issue. If the pump checks ok then the most likely issue would be that the spin and agitate contacts in the timer are stuck and the timer would need to be replaced.

Hello Jim. If nothing is locked up, then you will need to replace the motor on the unit.

Hello James. No, you will need to replace the motor. Usually that is a sign of motor failure.

Hello Darren, I would remove the drain pump from the front of the motor and try the drain cycle to see if the motor will spin. If not, verify 120Vac and neutral to the motor during the spin cycle, (with the lid switch bypassed). If voltage is getting to the motor and the motor is not turning, the motor will have to be replaced. If it is not getting the voltage you will need to use the wiring diagram for the unit to back trace the harness to locate where the voltage is being dropped. Model TAWS800JQ0

Hello Tyler, If you unplug the unit while it is filling and the water keeps filling, the water valve has failed. If the water stops when the unit is unplugged, the pressure switch and hose should be checked. If the unit will not spin the body should be removed, the lid switch bypassed, the clips removed that secure the pump to the front of the motor and slip the pump off of the motor. Now try the spin again. If it works, there is debris in the pump or it has failed. If this locates no problems, the inner tub should be pulled and check the drive block for damage and make sure there are no items of clothing between the tubs. If nothing shows up there, the gearcase will need to be pulled and the problem will either be in the brakes, clutch, or internal to the gearcase.

David, You will want to test to see if the motor is getting voltage when the unit is supposed to be in agitate or spin. If the motor is getting voltage but not starting then the motor is faulty and would need to be replaced. Also test the timer from the spin when on agitate as there may be a sticking contact that would cause the unit to be sending voltage that is sending power for agitate and spin.