Customer Questions and Answers for Direct Drive Washer Motor by Whirlpool

Wes, The motor thermal switch is not available from the manufacturer as an individual part. You will need to order and replace the motor assembly WP661600 / WP661600 Direct Drive Washer Motor. The part is in stock and available at this time. Thanks,

Hello Freddy, This sounds like the washer cycle selector switch WPW10150079 may have failed. You should pull th3e tech sheet from the units' control panel for troubleshooting with a test meter to be sure. I'm sorry but this is one of those few units that we are unable to pull the wiring diagram for troublehooting.

Jim, With the unit not agitating or draining and with the parts that have already been replaced this sounds likely that the issue will be with the motor or the transmission is locked up.

Marjoria, If the timer is only working intermittently then it would be the timer that would be the issue and would need to be replaced. The timer part number will be WP8557301.

Neal, The issue with the unit not draining would be a faulty drain pump and for the issue with the water coming in warm would most likely be a water valve issue.

Hello Ralph. You will need to check and see if the clutch 285785 is bad and will need to be replaced on the unit.

Hello Susan. Sorry, this part has been permanently discontinued by the manufacturer and we don't know of any source or replacement for the part.

Cliff, The motor switch may be the issue, but you should check the drain pump first, it may be clogged or seized and wont allow the washer to drain and spin. Since the lid switch seems to work, the next check would be the timer WP3951702 If the washer fills and agitates, it's not likely to be a defective motor or motor switch. It's more likely you have a failed contact in the timer and the spin circuit to the motor isn't closing, so the washer motor wont run in the spin direction.

John, This issue sounds like it may be a weak motor and would need to have the motor replaced. The motor part number is WP661600.

Chris, The grinding noise would most likely be a faulty bearing issue. You will also want to check the pump assembly to make sure that there is nothing caught in the pump.