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Customer Questions and Answers for Friction Pad by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18036852
Manufacturer Part Number: WP8268961

The Friction Pad is an OEM replacement part for Whirlpool dishwashers. It is a component located within the dishwasher door hinge assembly that is responsible for reducing friction and providing smooth operation as the door opens and closes. 

Friction pads can wear out over time due to repeated opening and closing of the dishwasher door. This repeated motion causes the pad material to break down gradually. If you notice increased resistance or noise when operating the door, or the door is not opening and closing as smoothly as before, it may be time to replace the friction pad.

Symptoms of a worn friction pad are:

  • Difficulty opening or closing the dishwasher door  
  • Increased noise or squeaking sounds when operating the door
  • Resistance or binding feeling when moving the door
  • Door not staying securely in place when fully opened or closed

This OEM replacement part is also compatible with Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore models.

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Questions & Answers

For Whirlpool Friction Pad (Part Number: OEM18036852)

1 Answer

Hello Tom. There is no photo. The friction pad goes on the hinge before you put the link on to keep it from rubbing the tub.

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1 Answer

John, It is likely that you could cause a few issues without disconnecting the water line and electrical conduit from the dishwasher before you move it out of the counter opening. If you're lucky and have the two(2) or three(3) inches of slack needed, you still want to turn off the power and water supply to the dishwasher, anyway.

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After Hours for Model Number DU1055XTVS1

I have read the questions and answers about the rubber piece 8268961 / PS731965. They were of of great help! I too have found both of them torn and on the floor and did not know where they belonged. I too was concerned with the door not staying down when fully opened but, that was answered in one of the questions. They lasted only 2 years before they were torn. to avoid tearing up a custom kitchen, do they really need to be replaced? thank you for your time.

1 Answer

John, The Friction pad goes on the side of the tub and keeps the door cable from rubbing against the tub.

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1 Answer

Hello teachermamma. This is normal for a dishwasher. The only way the door will stay open is for the rack to be pulled out onto the door. The springs are very strong and will cause the door to slowly rise upward.

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1 Answer

Hello Sudhi, This would more than likely be the door spring bushing WP8268990. If the bushing breaks then the door will just slam open. This just attaches to the spring and to the end of the hinge.

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1 Answer

Hi Roy. The friction pad part # WP8268961 is used for Quietness of spring action and rubbing against the frame. It does not effect the tension. You only need to pull the unit out 1/3 of the way to access the complete door spring. Just insure that the springs are reattached in the exact notch placements for door tension action. Thank You.

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1 Answer

Hi Rick. They slide over the door latch spring to help if the spring accidently rubs against the side of the tub frame. Friction pad part # WP8268961. Thank You.

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2 Answers

Hi John. When you get the panel off, you use a putty knife to scrape the old one off. Then you use the adhesive sealant to adhere the new felt pad onto the panel. Make sure you allow 24-hrs to dry before running the unit. Thank You.

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