Gary June 08, 2015 for Model Number ATW4675YQ1 The washer tub is off center when I open the lid and look inside. The washer makes a lot of banging noises when running also. What could be a possible solution? Please include repair help if possible. Thanks, Gary Roberson
1 Answer Hello Gary. It sounds like the suspension W10780048 is bad and will need to be replaced on the unit. Read More...
Williams March 23, 2015 for Model Number NTW4630YQ0 I am going to need some help here . I have a counterbalance issue on this machine for 20-30 days and the beating and banging is driving me nuts. The noise is not present every load. When I open the lid I can clearly see the wash tub is off center . Any ideas ?
1 Answer Williams, You will want to check the suspension rods as it sounds like one of them may be damaged or may not be positioned properly. Read More...
Richard January 03, 2015 for Model Number mvwc200bwo Off of the main outer plastic tub there are four suspension rods with springs at the bottom, the unit is banging against the cabinet sides when in use. Is there a better picture of the bottom of the tub where the springs sit? As there is a cone type of cap which seems to just float on the rod above the spring, it appears to serve no purpose. I am wondering if it is broken out of the housing ( as all four rods have this cone and are the same. These rods and springs are the only thing that can dampen the tub movement, I see no way to tighten them up to further dampen tub movement? Thanks In Advance...
1 Answer Richard, On the suspension rod at the bottom there is a piece that the suspension spring sits on then there is a black cone looking piece then a white cap looking plastic piece that should be on it. If there is anything different than this then the rod would be bad. You will want to check the tub ring to ensure that there is solution in the ring as this is a balancer. Also check the rotor and stator to make sure that there are no breaks in the magnets. Read More...
Donna H December 09, 2014 for Model Number ATW4675YQ1 Is there a "how-to" video to replace the top caps on the suspension rods?
1 Answer Hello Donna. Sorry, there is not one at this time. We are working daily at adding new videos to the site. Read More...