Laird February 11, 2020 for Model Number KSF26C7XYY04 I asked a question with a lengthy explanation. It wasn't answered so I assumed it was too long. I condensed the question and sent it, but the short version never appeared. Now the long version has been REMOVED. What's the problem? I simply want to know where in the fridge is the 2nd water inlet valve located? The video showed only one valve, but your answer to my 1st query says there are 2 different valves in my fridge. Or did I misunderstand you?
1 Answer Hello Laird, the manufacturer has designed the water system on this model to use 2 water valves, a single inlet water valve, and a dual water valve, both are located on the rear lower area of the cabinet, one behind the other, accessed by removing the compartment cover. Read More...
Laird February 10, 2020 for Model Number Kitchenaid KSF26C7XYY04 Apparently my fridge (Kitchenaid KSF26C7XYY04) has 2 SEPARATE water inlet valves. ---- I assume that one valve is in the location shown in the video, but WHERE in the fridge is the other valve? ----- And, how do I figure out WHICH ONE is leaking? Thanks for your help.
1 Answer Laird, the single valve is and the dual valve are both located together in the machine compartment, The single valve is part number WPW10238100 the dual valve is WPW10341320. I would recommend replacing them both at the same time is that they have been activated for the same number of times. Read More...
Laird February 07, 2020 for Model Number Kitchenaid KSF26C7XYY-04 Why is the part shown in the installation video NOT the part being ordered? The Refrigerator Water Inlet Valve WPW10238100 doesn't appear to have 2 sets of connectors that the one in the video has. Nor does the actual part seem to have all the water line connections - 3 plus water supply - as shown in the video. Our fridge has a water & ice dispenser so I assume there are 2 tube connections and water supply connection - as opposed to the 3 tubes and a water supply connection shown in the video. Why not show how to connect the part we are ordering?
1 Answer Hello Laird, the video is a general guide on replacing an inlet water valve, it is not practical to have a video made for each part. The ref model you have has a separate single inlet valve and a separate second double valve to send the water flow to either the ice maker or the water dispenser. Read More...
Richard February 07, 2020 for Model Number gsf26c4exw02 I have water leaking from the water inlet valve. I entered my model number on your site and was directed to part number ap6018030 which I ordered. Once I started the repair process I discovered the part I was led to order was not the part that was leaking. It is in fact not the water inlet valve, it is a dual solenoid water valve. The water inlet valve ap6017532 is the one that is leaking. The repair video for both valves is the same video and does not represent a correct picture of what is involved for my application. The most glaring mistake is the fact that the two valves are Not connected. I have started the return process for the incorrect valve but I feel I must object to being stuck with paying the shipping costs since I was lead by your site to order the incorrect part.
1 Answer Richard, we do apologize for the inconvenience. However, as the model utilizes two valve assemblies that are identified in separate pages of the parts diagrams and the part had not been verified by calling us at 1-877-477-7278, we can not assume responsibility for the return shipping. Thank you for your patience and understanding in this matter. Read More...
Alan November 09, 2019 My valve on the refrigerator is not working. No water dispenser and no ice. I ordered the wrong valve. I ordered w10279866 I need w10498992 How do I return the prior valve
1 Answer Alan, if you could please contact our customer service by calling 1-877-477-7278, we would be glad to assist you with this. Read More...
Ron April 10, 2019 for Model Number W10238100 Yes. While moving the refrigerator I pulled out to far and cracked plastic tube where it goes into push lock fitting and water valve. Do I have to replace the whole valve assembly just to get plastic line with push lock union? Thank You. Ron
1 Answer Ron, If the water valve has cracked it will have to be replaced. If just the line has broke or a connector has broke here are some part numbers. Keep in mind you should never use a water connector on a line that has pressure on it 100 % of the time.ex. water inlet from your house supply. AP5795479 jon guess fitting 1/4 inch, AP6014574 1/4 in. water line Read More...
Casey B. June 30, 2018 for Model Number KSC24C8EYY02 When I am getting water from the door dispenser it flows for about 5 seconds and then starts making a jerking sound and the water flow drops in half. I thought it sounded like a water valve problem. Thanks
1 Answer Hello Casey, You will need to check the reservoir W11204869. If it is starting to freeze up it can cause this issue. The water valves, WPW10238100 or WPW10341320 can also cause this issue if it is not caused by the home plumbing. Read More...
Steve April 22, 2018 for Model Number whirlpool refrigerator Gss30c6EYF02 Water not flowing into ice maker, replaced , circuit board on /off switch, dual solenoid valves, ice maker , still not working so just ordered AP6017532 inlet valve. Door water dispenser works fine? What else could it be?
1 Answer Steve, You will want to check the emitter and receiver board using the tech sheet to make sure that they are good. Read More...
Steve March 14, 2018 for Model Number GSC25C6EYY02 Greetings, no water in dispenser or ice maker. Tubes at door bottom not kinked, no water from white tubes from refrigerator attached to door tubes. Disconnected tubes and activated dispenser to see if water would flow ( made sure door switches were in as if door were closed.) None. Solenoid in back activates. New filter. What do I check next? Thanks.
1 Answer Steve, If the solenoid in the back of the unit is getting power to it but is not letting water through the unit then this will most likely be an issue with the water valve WPW10258562. Read More...
Gator January 04, 2018 for Model Number Kitchen Aid - KSC23C8EYY The water dispenser is extremely slow. The lines are not kinked. Water pressure at water outlet is good.
1 Answer Hello Gator, This can be a clogging water filter EDR1RXD1 or a failing water valve WPW10341320 or the water filter housing valve WPW10341545 has failed if the water pressure to the unit is sufficient. Read More...