Customer Questions and Answers for Water Inlet Valve Assembly by Whirlpool

Hello Abam. You need to check the pump on the unit as well. It can freeze and bust.

Hello Phil. If the cold does not ever work, you may have an issue with the valve assembly W10364988 on the unit. However, this model will never just wash in cold water. It is designed to mix hot water into the cycle not matter the setting. It uses a sensor or thermistor on the valve assembly and this controls the temp of the water coming into the unit. The hot water is used to break down the soap and lets the washer clean the clothes better.

Solomon, Start at the fill valve W10364988, also check and flush the water faucets, and repalce hose screens and washers 12001413 and WPY013783. Based on your post, the solemoid is remaining active, but the plunger or diaphram is failing and the water does not enter the tub.

Hello Sussy. The length of the wires prevent you from hooking them up wrong. If you install the valve and the wiring harness, each connector will only reach the correct solenoid on the water valve.

Hello Eric. Check the bleach dispenser and make sure it isnt clogged. If not, replace the valve W10364988 on the unit.

Hello Ed. You will use a flat blade putty or butter knife and release the locks WP8563785 under the front corners. Once released, you can raise the top assembly and access the hoses and clamps. Hope this helps.

Hello Keith. Here is the test procedure for you. Hope this helps. Remove the P9 connector, and using an ohmmeter, measure the resistance between pins P9-1, and P9-3. Verify that the resistance is within range as shown in the following table: THERMISTOR RESISTANCE Temperature Resistance ( ) 40°F (4.4°C) 26–27.5 kO 50°F (10°C) 19–20.5 kO 60°F (16°C) 15–15.7 kO 70°F (21°C) 11.7–12.2 kO 80°F (27°C) 9.1–9.5 kO 90°F (32°C) 7.2–7.6 kO 100°F (38°C) 5.6–5.9 kO 110°F (44°C) 4.6–4.9 kO 120°F (49°C) 3.6–3.8 kO 130°F (55°C) 2.9–3.1 kO 140°F (60°C) 2.4–2.6 kO

Hello Joan! You will need to remove the control panel to access the valve. It has screws holding it into place. You will need to raise the top of the washer to remove the clamps from the hoses attached to the valve. Reassemble in reverse order. Hope this helped!