How to Troubleshoot & Replace Whirlpool AP6030109 / W10823709 Surface Heating Element

Removed the element and confirmed visually that there was a burned out gap in the outer ring. Ordered new element from Appliance Parts Pros, after livechatting with them to confirm the part number. The part arrived quickly—great turnaround service. I was a little confused by the wiring at first, because it is not exactly the same as the part I replaced. There are three electrical tabs on the side of the element. One for the inner ring only, one for the outer ring only, and one that serves both rings. On the old part, a black jumper wire from the temperature probe was cold-pressed to the middle tab, which served both rings. On the new part, the tab that serves both rings is moved from the middle and the black jumper wire is replaced by a hard metal connection to the temperature probe. So, one must inspect the old part and the new part to see which tab serves only the outer ring, and which tab serves only the inner ring, and connect the wires accordingly. It's a small difference, but getting it right it makes a difference. Otherwise the switch will be very confused, like I was when I started this process. Altogether, good experience, top marks for Appliance Parts Pros, who delivered promptly, at a good price, and helped walk me through the installation process via livechat. I'll use them again. 

Replaced with new double burner element. 

I ordered a new top from AppliancePartsPros. They had a very good system for verifying that the part I ordered was the correct version for my appliance, so there were no worries. It arrived safely in a timely manner and I installed it the next day. Found directions online which worked fine. Had a little trouble getting first screws loose and then needed to buy a nut driver. All else went smoothly and I have a lovely new cooktop! The only odd thing was that they had me call them back to tell them verbally exactly what I had ordered - including adding up the numbers. Very strange and made me suspect they may be scamming me - but NOT! All went fine. 

Ordered a replacement burner. The stove is 15 years old, Maytag, so I went with the original Whirlpool part. Two screws on either side of the stove, exposed when the oven door is open, are all that you need to remove the cook top. However, when I installed the replacement burner I discovered the following: 1. The replacement burner has no divider between the smaller and larger element, and the thermostat is different (no issue); 2. The terminals on the thermostat have been relocated! 1a, 1b, 2a, 2b are in a different place on the new burner, making it necessary to lengthen the wire from the stove top harness connector pin 1 to the burner, and to stretch the daisy chain wire serving the "hot" indicator. So, when you are doing this job for an older stove, be sure to check your labeling on the terminals, and be prepared to do some splicing. Be sure to use high temperature rated wire and splices! 

The Guy (Stewart) from SCEAG came in and just plug it right in! 

Disconnect power, , disconnect exhaust tube, slide stove out, remove the top, remove & replace the element, replace the top, slide stove in, replace exhaust tube, connect power - sounds simple. BUT - There were three challenges - our appliance is 14 years old and I first struggled to determine which of many screws had to be removed to release the top (two were hidden behind other panels that had to first be removed). I finally found a youtube video describing a Jen-Air repair for a similar Jenn-Air. Many other youtube videos exist but only one for Jen-Air. Once top was removed I learned the wiring of the replacement part was different from the failed part so I had to figure out how the connections should be made after I installed the new replacement. (would have been nice if some note had been included about the variation in wiring). Reinstalling the exhaust tube was a physical challenge because of the lack of work room and inability to really see if the tube was on the two ports before re-installing the clamps while lying on my stomach and reaching into the space under the stove. My 'difficulty' rating is based on: no instructions to remove the top; replacement part was not an exact item; replacing the exhaust tube was time consuming. I was successful and everything is working. More importantly, wife is pleased. 

I ordered a dual (in and out) element from ApplianceParts Pros. It arrived within 2 days (Great Service by the way). I initially thought it was not exactly the same part as the original since it presented with a cross connection connecting the heating element connection with the metal electrical attachment. However, the electrical wiring connections worked fine. When turning on the burner, I found again the outer element did not heat up. Then I eyed a switch on the control panel of the back of the stove that I had not noticed before. I turned on the switch and wala - it worked - the whole element heated. 

The part had changed and the correct one wasn't listed on web sight. The parts person explained how to return and mailed the right one. The wiring had also changed and they went above and beyond to get the answer I needed to correctly wire the new burner. Great performance from customer service. I will definitely be a repeat customer! In my time estimate, I'm adding the extra time it took to remove cooktop twice. Sorry, just being honest. Still took less than an hour total. 

Replaced burner 

Did not take 10 minutes to remove stop top, and switch wires and install new element. HOWEVER, the only way I did this was due to an Appliance Parts Pro tech rep, who provided a wiring diagram that correctly showed how to switch wires from the original element to the new. You should note that the stove is 15+ years old, and evidently the replacement element manufacturer did a relatively radical re-arranging of the terminals over the years. The instructions that came with the replacement element had NO diagrams or wiring instructions, which I consider to be a potentially dangerous situation for the DIYer replacing the element. Once again, I am calling out the manufacturer of the replacement element and not Appliance Parts Pro - never could have (safely) done it with out them! Highly recommended.