How to Troubleshoot & Replace Whirlpool AP6016779 / WPW10195623 Upper Dishrack Track

I replaced the parts as shown in the video. The upper dishrack track came damaged. Followed instructions on how to report the issue. Took the pictures of the package, receipt and the damaged part submitted the email to customer service and they replied the next day instructing me to provide them with the make, model, and serial number of the dishwasher. Received another email later that day one was on the way and the shipping was upgraded. Very pleased with the fast response. 

I decided to replace all the rail components for the upper rack, and the repair was very simple. Appliance Parts Pros delivered the part FAST (3 days). We didn’t realize how bad the movement of the rack had become. The first time my wife pushed it in after the repair it shocked her (it was like she’d slammed it closed!). I had to pull the dishwasher half way out to replace the tub wheels, but didn’t need to unhook the water or electrical connections as there was plenty of slack in the lines. The entire repair took about an hour, taking my time at it. 

Removed old track, replaced with new track and new stop. 

Ordered part, and installed new rail with retainer clip in less than 5 minutes. 

Followed instruction video. I was amazed that I received the parts in one day by FedEx 

I called appliance parts pros with the dishwasher model and serial numbers. The APP tech understood the problem, ordered the correct parts and they were delivered in two days. I watched the installation videos, removed the broken parts and installed the new ones very easily. Thanks for the great service. 

This site is fantastic. Easily identified the part, watched a quick instructional video, ordered the part and boom! Easy to install! Thank you! 

I bought a new adjuster kit and the rails just to be safe. The videos made the repair a piece of cake and the parts were delivered quickly. I would recommend using you guys to anyone! 

I called your tech... she was very helpful. sent me the correct fittings and instructions. I was very impressed with your firm. a huge THANK YOU for being a customer-friendly company. 

The upper rack on my Whirlpool dishwasher kept coming off the track, I watched the video from appliance parts pros.com and ordered the parts, the fix was easy, my daughter and I did it. Their videos are really great.