Robert June 03, 2021 for Model Number SCB1001KSS01 I received my digitiron part yesterday and installed it today. The screen never lit up and the turntable would turn when the door was open. I put the old part back in so I can use the microwave. I have the part ready to ship back but would appreciate any help before I return. The part was very easy to put in and I was looking forward to a new microwave, but unfortunately, it didn't work out that way.
1 Answer Hello Robert, This sounds like there is an issue with a door switch. It is recommended by the manufacturer to replace all three door switches at the same time since they carry the same current and if one fails, the other two will fail soon after. You will need to order two WB24X10047 and one WB24X25397. As far as getting the digitron replaced, you will need to call us at 1-877-477-7278 with your model and serial number of the microwave and we can set up a shipment of a replacement part under the part warranty at no cost to you. Thank you for your patience and understanding in this matter. Read More...
Mike Bollin May 12, 2021 for Model Number SCB1000MBB001 The display flickers (multiple times per second). The time remains correct, but the location in which it is displayed will jump around. Sometimes it is in the proper location and sometimes in other locations on the display and maybe sometimes "off the display", i.e. the display is temporarily blank. The microwave will function. It is easiest to test my going to Express and then I can see it count down the seconds but this display of the information jumps around. I was able to achieve proper function at least once by turning off the power to the unit for an extended period of time. Which part do I need to replace or what tests do I need to perform to determine the offending part?
Lucy Baker February 19, 2021 for Model Number SCB1001MSS001 The display is erratic and flickering. I can get the microwave to work and cook. While cooking the display is random and jumbled. Is this most likely the display board or digitron? Thanks
1 Answer Lucy, For this issue, it would most likely be caused by a faulty digitron that is causing this issue. Read More...
Timothy February 02, 2021 for Model Number PSB9120SF1SS The display on my GE Avantium 120 microwave occasionally freezes up. When I press buttons, nothing happens. I have to leave it alone for a couple of hours and then it comes back to life, but it usually has a different time on the screen. It works normally most of the time. But about twice a week everything will freeze and I can't use the microwave. Which part do I likely need?
1 Answer Hello Timothy, the fact it freezes and loses time of day would point to the main smartboard WB27X10856. Read More...
Bryan January 09, 2021 for Model Number ZSC1001KSS01 Display randomly flickers violently then after awhile goes back to normal. Prior to purchasing 2-3 random replacement parts and guessing, any similar experiences that could narrow this down a bit more? Thanks. Bryan
1 Answer Bryan, While the unit is flickering, it would be recommended test incoming power to makes sure that there is a steady constant power. If the power supply is good then this will most likely be the power PCB. Read More...
Mike C October 29, 2020 for Model Number ZSC1202J2SS My display on my advantium microwave seems to be acting up. It works, we can select different functions, and it will cook in the different settings. But it will randomly beep, turns on by itself, flash different settings on the display when not in use. Is that a digitron problem, or a transformer, or the Pwb(pcb) Asm Sub?
David September 14, 2020 for Model Number SCB1001KSS01 The clock disappeared on the display. I did not notice it flicker. It just disappeared. Would this be the digitron WB27X10856? Everything else works. You can still turn the selector and hear beeping.
1 Answer Hello David, This is normally caused by a failed low voltage transformer WB17X10021 since it powers the display. If this does not correct the issue, the display, (digitron), WB27X10856 would then be in question. Read More...
Dave June 30, 2020 for Model Number ZSC1001KSS01 One of the door hinge springs broke. Are the door hinge springs replaceable, and do I need a special tool to remove the door?
1 Answer Dave, the door springs WB09X10028 are replaceable and the door removal tool WB01X10318 would be needed. Read More...
Don April 04, 2020 for Model Number SCB1001KSS01 The touch panel on the MW oven works intermittently at times, which is often when the display flickers or goes blank. It takes several tries to push buttons before they react. Any ideas where to start on this? Much appreciated.
1 Answer Don, With this issue, the most likely failure would be that the control board would need to be replaced since this occurs when the display flickers. Read More...
Michael January 17, 2020 for Model Number SCB1001KSS01 My 13-year-old GE microwave lost the display. No display at all. I replaced the Digitron (WB27X10856) and now the display flickers madly - all the pixels - but nothing meaningful then goes blank. The microwave previously worked perfectly except the display showed nothing as it was dark. What part should I order from you to correct this malfunction? I want to repair this microwave as it matches the built-in oven. I can read schematics and use a vom to test. Is there a part I should order from you? Please provide a link and thank you very much!!!
1 Answer Michael, the transformer WB17X10021 would need to be tested by unplugging the microwave power cord, then disconnecting the transformer harness located at CN1. The wires should measure 23.2O of resistance. Then the wires located at CN7 will need to be tested and should read as follows: yellow to black are 1.5O, black to white are 5.2O, and red to brown are 1.1O. From there, the wires and microwave would be plugged back in, and the CN7 wires would be tested for voltage and should read as follows: yellow to black 13VAC, black to white 20VAC, and red to brown 8VAC. If the voltage tests good, then the power control board WB27X10861 would be the issue. If the voltages fail, then the transformer would need to be replaced. Read More...