Sandra December 02, 2018 for Model Number GE GSS25QSWC I purchased the heating element WR51X10055 because the freezer and refrigerator were both warm. However, when I removed the old heating element I found the coils frozen solid and the connection ends on both the pink and blue wires that plug into the HE burnt beyond use. Now I am unable to plug the new HE in. Can I buy these wires with the required connector ends? Thanks for any help you can provide.
1 Answer Sandra, The wire harness that would be needed for this will be part number WR23X10679. Read More...
Diyer October 03, 2018 for Model Number GSS25JFMDWW Defrost not working properly. Element has 22 ohms, thermostatic switch is closed. Is that correct? Does it need the motherboard to repair? Thank you!!
1 Answer Diyer, if you are certain the element is good, ther bi/metal thermostat is closed, the control is all that is left, you would need part number WR55X10942C Read More...
Ralph September 02, 2018 for Model Number GSS25KGMDBB Hi, My freezer gets to worm, What should I Check and how? ...Thank you!
1 Answer Ralph, You always want to check the fan in the freezer first. Is it running? If so have you checked the condenser fan motor for a lot of lint and dust build up? If so, it needs a vacuum. Check back wall in the freezer for ice build up> If ice is present you will have to thaw and check your heater for continuity and your defrost bi-metal for continuity as long as it is below 15 degrees the bi-metal should be closed. Read More...
Mike Gooden July 12, 2018 for Model Number GSH25JFXBWW 1)Is there a way to check the damper assembly for proper operation? 2) If the damper is malfunctioning i.e. not opening when it should, could that cause the same symptoms as a failed evaporator defroster? 3) What conditions trigger the damper to open and close.
1 Answer Mike, open the refrigerator door and with the unit running, you should be able to feel air blowing into the refrigerator side, ,if you don't feel any air, check the evaporator coils to see if they are impacted with frost. Any build up of frost would indicate a defrost heater failure. You can remove the rear panel and check the heater for continuity Read More...
Warminator June 25, 2018 for Model Number TFB26PPDABB My GE TFB26PPDABB STOPPED COOLING ON BOTH THE FRIDGE AND FREEZER SIDES. I CAN HEAR IT RUNNING , light come on when I open the door , AND THE TEMPERATURE IS SLIGHTLY COOL LIKE A SPRING DAY but I need an Alaskan winter in the freezer and a southern winter in the fridge. I tried adjusting the temp dial with no noticeable change. What’s the best repair sequence to start replacing parts.
1 Answer Open the freezer door and check the very back panel to see if there is frost forming, if there is, you have a defrost problem and the heaters would need to be replaced. If there is not frost present then go to the back of the refrigerator and take the lower back panel off and see if the compressor is running. If the compressor is not running you can check the start relay. If compressor is running, then you have a sealed system problem. Read More...
Doug May 17, 2018 for Model Number GSHS6HGDBCSS Ice maker stopped making ice. We have water through the dispenser. There is some frost inside freezer top shelves, but not a lot. Refrigerator temperature will not go below 40° and freezer will not go below 5° according to the readout on the door. What parts should I get? This is a GE, side by side…The model number is correct.
1 Answer Doug, If the icemaker is not making ice then you will want to check to make sure that when the icemaker cycles that there is 120 vac getting to the water valve. If there is then the issue will be caused by the water valve. If there is not power then the icemaker will be the issue. Read More...
Brad May 15, 2018 for Model Number GSH25JFTA I discovered an ice build up under the bottom freezer storage bin. I cleaned the unit and removed the ice. The next morning I see ice beginning to form above the bin and freezing over the drain area. I have not cleaned the drain as yet but might this be a heat coil issue? Thank you
1 Answer Hello Brad, This is a stopped up drain issue. You should install a heat probe 819043 and make sure the temperature is not set below 0°F. You should also check for air leaks around the door seal and at the ice door which would allow room humidity to enter the unit and cause a frost accumulation. The ice maker should be connected to the cold water and not the hot, which would also cause a frost issue. Read More...
Doug May 15, 2018 for Model Number GSHS6HGDBCSS Ice maker stopped making ice. We have water through the dispenser. There is some frost inside freezer top shelves, but not a lot. Refrigerator temperature will not go below 40° and freezer will not go below 5° according to the readout on the door. What parts should I get?
1 Answer Hello Doug, I'm sorry but we will need to ask you to please post a new question including the verified model number from the units' I.D. tag since the one provided will not come up for us as a valid model number. Thank you for your patience and understanding in this matter. Read More...
Angel May 03, 2018 for Model Number Erwr51x10055 I replace my defront heater 12 month ago and again 6 months ago model Erwr51x10055 from my GE refrigerator it went bad again. Any other thing I should check or replace. Thanks
1 Answer Hello Angel. Instead of using ER parts you may want to consider ordering an OEM heater WR51X10055. These usually last longer and are better quality. Thank you. Read More...
Rick April 29, 2018 for Model Number GSS25PSMFBS Hi - I'm having the same problem as everyone else with my evaporator coils icing up. I read through the answers to the other questions and I can confirm that the evaporator fan is working. I also checked the defroster/heater with an ohm meter and it shows a complete circuit, but it looks bad with black and white patches across the tube. I'm not sure if that matters. I live overseas and will be in the US this summer so I need to bring back the most likely parts to fix it. What do you suggest? Should I try replacing the defroster/heater? Anything else that I should check first?
1 Answer Hello Rick, you'll want to test the defrost thermostat for continuity while it is inside the freezer. If both the thermostat and heater show continuity, you'll want to replace board WR55X10942C as this controls your defrost cycle. Thanks! Read More...