Tim February 07, 2021 for Model Number Gtwn4250dows Came home after 4-5 days and found 2 inches of fresh water in tub and water dripping into tub. What part is needed to fix this? And is there a video?
1 Answer Tim, if the valves WH13X10053 are not receiving voltage, they are leaking by and would need to be replaced. Read More...
Rick February 01, 2021 for Model Number GHWN4250D0WW Looking for a video on replacing this water pump for my model. Thank you.
1 Answer Hello Rick, unfortunately we do not have a repair video for this part at this time, however, you can check the video for part WH01X10302 as it shows how to remove the front panel and the drain pump is located on the base in front. You need to drain out any water, disconnect the tubing then disconnect the pump wiring and unscrew the pump mounting next. Read More...
Tom December 04, 2020 for Model Number HSWP1000M3WW washer got way out of balance leaking water anything common to break havent looked yet
1 Answer Hello Tom, the usually checks are the washer cabinet is level, legs locked on a stable floor, check/replace the tub suspension/dampening rods, check inner tub is not loose or leaning inside the outer tub, check the balance ring at top of the inner tub, lastly, check where the water leak is from. Read More...
Bob February 29, 2020 for Model Number GTWN4250D0WS Washer washes and spins dry nicely. However, I notice some water remains in the outer tub below the level of the inner tub. After a few days it gets quite moldy and smelly. Should this water be remaining, or should it have drained out? I run a spin/drain only cycle and no more comes out... just whatever is in the inner tub. Please reply. Thanks.
1 Answer Bob, the washer will retain some water in the tub due to the drain pump having to work against gravity to get the water out. However, there should not be very much water left in the tub, at most a thin amount at the base. For the odor, it would be recommended that the washer is ran through an empty cycle with Affresh W10549845 every so often and that the lid is left open when done with the washer. Read More...
Brian May 10, 2019 for Model Number GTWN2800D1WW At the end of the cycle the drain pump turns on and begins to drain the water as it should and the basket spins up to full speed as it should. The problem is I always have a little bit of water left in the bottom of the tub and for some reason the timer stops advancing right before the end of the cycle. The clothes are always very damp when it stops. With the front of the washer removed, I noticed when the basket was spinning what looked like excessive soap suds so I kept filling the washer then advancing the timer to the drain / spin part of the cycle. Probably 8 times. I couldn't get rid of the soap suds. At least it looks like soap suds. I can remove the hose from the bottom of the outer tub and the remaining water pours out. So no blockage and the drain pump works fine at the start of the drain / spin part of the cycle. At the end of the cycle the drain pump is running but not pumping any water out. I'm at a loss. Thanks.
1 Answer Brian, Check the drain hose for kinks and clogs, and make sure the hoses isn't sealed to the standpipe or "stuffed" down the standpipe and causing a restricted drain. The suds could be the "cavitation" effect of the wash and drain cycles, but not likely. Make sure you're using the proper amount of detergent for the load size and condition/soil level of the load. If all checks are OK, then replace the drain pump, There would be a problem in the drain motor or the impeller inside the pump. Read More...
Wally December 07, 2018 for Model Number GTWNN5550D0WW Water drips into tub after use about 1 inch over night.
1 Answer Wally, With water dripping into the tub then this would be a faulty water valve on the unit and will need to replace the water valve. Read More...
Jason October 08, 2018 for Model Number Gmnl2800dows The washer works but will not come rinse cycle by itself. I can put it on drain& rinse manually and it finishes on its own. What could be the problem?
1 Answer Jason, This issue would most likely be caused by a faulty timer on the unit. The part number for the timer would be WH12X10527. Read More...
Stephen April 21, 2017 for Model Number HTWP1200D0WW Washer fills & washes properly however, when it drains it sounds like grinding BB's. It will drain, refill and finish cycle but when time to drain, again more grinding BB's. Tub does empty. What do you suggest?
1 Answer Stephen, You will want to check the drain pump to make sure that there is nothing caught in the drain and if this checks ok then the issue will be a faulty drain pump. Read More...
Mike March 04, 2016 for Model Number HTWP1200D0WW My hot point washer will rinse and spin then the next load it wont rinse and spin.
1 Answer Hello Mike. Based on the information you provided, you will need to order and replace the timer WH12X10527 on the unit. Read More...