Franco June 28, 2017 for Model Number WF331ANW/xAA05 I got the whole washer disassembled using your video but my spider bracket was only corroded - not broken. Thought I'd change it anyways but cannot remove the bolts, not with heat or vice grips. not sure what to do now. Help!
1 Answer Franco, If unable to break the bolts free then you would want to either use an impact drill to remove or drill the heads off and drill out the bolts. Read More...
Tom D May 29, 2017 for Model Number WF331ANR/XAA-0004 The thing works washes well drum looks straight We hen I move the drum rapidly against its shocks springs it feels pretty suspended. When it spins as it reaches hi speed the drum still looks straight aligned with gasket etc but it makes a noise that's with the speed and a flapper on rear of dryer constantly flaps back n forth and make a funny flap flap at speed drums turning this is all only on spin. The spider just don't seem wobbly I've seen worse working like new . I mite believe a possible build up problem.
1 Answer Tom. Check to make sure the drain pump is operating properly, the drain hoses, especially from the tub to pump aren't twisted, kinked or clogged/restricted, then replace the DC97-08740E / DC97-08740E Cap. Read More...
1 Answer Hello Shangxi. The part needed DC97-12528A has been permanently discontinued by the manufacturer and we don't know of any source or replacement for the part. Read More...
Yuriy April 10, 2017 for Model Number WF338AAW/XAA What is the correct Spider and shaft assembly for model WF338AAW/XAA?
1 Answer Hello Yurly. The part needed DC97-12528A has been permanently discontinued by the manufacturer and we don't know of any source or replacement for the part. Read More...
Jackie C March 30, 2017 for Model Number Samsung WF331AN Thinking I had a broken spider Assy due to the load banging and shaking in the back of the machine at the start of the spin cycle. I found after a complete tear down not a broken spider assy but a lot of hardened build up on the back of the tub and spider assy. There seemed to be some corrosion but no cracks.Would this have caused the problem?I have a new spider assy but haven't installed it yet .
1 Answer Jackie, This will likely cause the issue and you would want to go ahead and replace the spider on the unit to correct the issue. Read More...
Tony March 14, 2017 for Model Number WF350ANR Does the wave ring (washer) come with the Spider assembly?
Rick February 27, 2017 for Model Number WF218ANW/XAA-0000 My washer stops at the 35 minute mark I drain the tub with the hose in a bucket and then it starts back up in completes the whole cycle only stopped at 35 minute mark can you please advise what part I need to replace
1 Answer Rick, With the unit working through out the unit but stopping at the 35 min mark then this will be a faulty main control board that will cause this issue. Read More...
Andrew January 17, 2017 for Model Number WF229ANG/XAC 01 Please provide correct part# for the spider and door seal. Samsung model #WF229ANG/XAC 01
1 Answer Andrew, The part number for the door boot would be DC64-00802A and the spider is DC97-14875B. Read More...
Lin Smith November 17, 2016 for Model Number Samsung WF330ANW/XXA 02 Thanks for all the great videos! I've changed my shocks, assembly flange (spider), and door boot. It's all back together and running well. Here's my question. In doing some more research, I found some video claiming that the type of medal or alloy used to construct the spider is inferior. It claimed that b/c it's an alloy, attached to a stainless steal drum with the introduction of electrolytes (i.e. soap suds), this part will continue to corrode over time. (Also, b/c it's not a mechanical failure, it doesn't fall under the 10 yr warranty.) Is that true? Does your site show the type of metals used in the different parts in case I research a new machine. Thanks!
1 Answer Lin, The spider would not be considered as part of the 10 yr warranty from the manufacturer because it can be gotten separate from the tub assembly. As for the detergent causing the alloy to deteriorate it is possible this is the case when using too much detergent for the laundry. Unfortunately we do not have material types on our site for what things are made of. Read More...
Kevin October 22, 2016 for Model Number WF219ANW/XAA-0000 Does the spider/shaft assembly come with the bolts to attach it to the drum? 2 of them broke off when taking the old one off.
1 Answer Kevin, The spider does not come with the bolts but would be part number DC60-40137A. Read More...