Matt September 17, 2021 for Model Number DA97-07365G Dear Pro's, I have purchased 2 of these from you since 2015, they both failed after doing the exact same thing. Unplugging my refrigerator and moving from one side of the kitchen to the other, plug back in and the ice cube maker never comes back on. The ice maker that came with the refrigerator lasted 7 years and it failed in the exact same way. The first replacement ice maker lasted 2 years, the second one also only lasted 2 years and dated 2017. I have tried the blue test button and no sounds are made, are these ice makers failing or are they stuck in some type of error mode or why does unplugging the unit cause failure. I am hesitant to purchase another one considering I have also replaced every shelf almost twice since I bought this fridge in 2008. I absolutely will never buy another Samsung but right now a comparable model is almost $4000.00, any thoughts?
1 Answer Matt, Unfortunately, we do not have information on why your icemaker is failing by removing power from the unit. It is always best before you remove power from the icemaker to turn the icemaker to the off position. This is done through the controls that way there is no type of surge to the icemaker. Read More...
Bryant September 16, 2021 for Model Number RFG29THDRS/XAA-00 I'm looking for the freezer ice maker for this unit . Would it be the same ice maker as the one in the fresh food department ?
Larry Tuers August 13, 2021 for Model Number RF267AERS/XAA WE need the replacement ice machine bucket not the replacement ice maker. The back of the bucket is cracked where the auger goes in to move the ice.
1 Answer Larry, The ice tray bucket would be part number DA97-06978G but has been discontinued by the manufacturer with no suitable replacement available. Read More...
John Ryan May 19, 2021 for Model Number RF4287HARS/XAA-01 Hello Pros, I have a Samsung RF4287HARS/XAA Rev01 that I have replaced the ice maker twice because of freezing problems. It will work for a week or two and then have to be thawed and removed then reinstalled, rinse and repeat, rinse and repeat. What is happening is the concaved fill hole on the ice maker is filling up with water and freezing over not allowing water to go into the ice maker. So when that happens the ice maker gets stuck and has to be thawed to be able to remove it. Any ideas what to do next?
1 Answer John, With the fill tube freezing over, this will most likely be caused by a faulty water valve that is allowing water to seep in and freeze. Read More...
Terri April 03, 2021 for Model Number RF268ABWP Heard a noise coming from ice maker area. Noise sounded like the motor was trying to start! Noticed no ice being made. I shut the ice maker off and unplugged refrigerator to try and check it out. Plugged back in ,noise started again , lasted a few minutes then stopped. Ice maker was still off. Do I need to replace the Ice Maker or check something else? Thanks
1 Answer Terri, Based on the information provided I would check the fan motors for noise issues and check to see that the temp at the ice maker is below 10°F. Read More...
Eddie March 27, 2021 for Model Number RF268abbp/xaa I need a SAMSUNG DA97-07365G ice maker. What is the warranty period for this part.
1 Answer Eddie, Most parts we sell are guaranteed by the original manufacturer for one year from the purchase date against factory defect, which excludes: not normal "wear and tear" and physical damage. A defective part can be exchanged for a new one within a year of original delivery. If a part you purchased from us is defective, please contact us for further assistance. A defective part cannot be returned for a refund, exchange only. Read More...
Paintb51 March 23, 2021 for Model Number Samsung RFG297HDRS Ice maker is not making Ice. When I pulled it out there was no water or ice in the metal ice cube tray. How can I tell if i need to replace the Ice assembly or the Water line valve?
1 Answer PaintB51, You will want to reinstall the icemaker and put the icemaker into a harvest cycle. Test to see if the water valve is getting 120 vac to it when the unit calls for water. If there is not then the icemaker would be the issue. If there is then the valve would be the issue. Read More...
Jeb March 10, 2021 for Model Number RFG297HDRS/XAA-01 My ice maker will make ice off and on, but it will not deliver it (the motor that controls the auger will not engage when a glass is pressed onto the ice dispenser lever in the front door. So I don't know if replacing the icemaker will solve my problem. Any suggestions? This refrigerator is in one of my rental houses. The tenant says she has gotten the auger to turn once before, but only after "working with it". I am not sure what she meant by that lol.
1 Answer Jeb, This issue would not have anything to do with the icemaker if the ice is making but will not dispense. You will want to check to make sure that there is 120 Vac to the auger motor and if there is not 120 vac then the dispenser board would be the likely issue. If there is power then the issue will be a faulty auger motor. Read More...
Amin March 08, 2021 for Model Number RF220NCTASR/AA Hello Pro's! I have a 5-year-old Samsung fridge with top inside water and bottom shelf ice maker in the freezer. The ice maker water line is rejecting water (when ice maker requests water) it leaks out the back. I'm assuming I would just replace the ice maker assembly as a whole unit for ease. But I can't find installation instructions and want to confirm that the DA97-07365G unit is right for my fridge as most videos show it as an upper assembly. Any help is appreciated
1 Answer Amin, the water fill tube above the ice maker will need to be checked for an ice block. If there is ice clogging the tubing, the water valve DA97-13268A would need to be replaced and the ice cleared out. Read More...
Bill February 06, 2021 for Model Number rfg298hdbp Samsung refrigerator. Is the ice maker in the lower freezer the same model number as the one in the upper, left hand side of the refrigerator? If not, what are the different model numbers? Thank you.
1 Answer Bill, the two ice makers are going to be different. However, if the REV number could be provided in a new question, this will allow the correct part numbers to be identified for your model. Read More...