Tim August 19, 2019 for Model Number WA400PJHDWR/AA The water pump comes on without pressing any buttons. When you start a cycle the pump comes on, water runs out as fast as it comes in. The washer starts a cycle without pushing the start button. When you press power the display lights up, the water pump runs without pressing the start button. This machine has the new pump kit installed because the other pump broke off, this problem began after new pump was installed. Is the control board bad, or is their something else I need to look at?
1 Answer Tim, based on the information provided, there could be either a water level sensor DC96-01703C issue or a main control DC92-01021B issue. The sensor can be tested for frequency with the tub empty and from the blue wire (with red probe of meter) to the orange wire (with the black probe) the frequency should read 26.4 KHz. If the frequency checks good, then the main control has failed. If the frequency does not check good, then the pressure sensor may be causing the main control to activate the drain pump. Read More...
Joe M. July 25, 2019 for Model Number WA422PRHDWR/AA My washer will start the spin cycle and continuously signals out of balance. I reposition the clothes and start the spin cycle again and it will signal out of balance several times during the spin cycle. Can you advise me what to do to fix this? Thanks
1 Answer Hello Joe, If the unit is properly leveled and there is no issue with the suspension, you should check the motor rotor for cracks in the magnets and any damage to the windings. If nothing is found, there could be an issue with the Rotor Position Sensor DC31-00153A, the harness DC93-00312B, or the control DC92-01021B. Read More...
Bh April 26, 2019 for Model Number samsung WA422prhdwr/aa My washing machine gave a ND code, no drain... I emptied the water, took apart the drain hoses, and drain pump. There was no debris. tested drain pump seems to work sometimes in test mode, I can hear it but water does not always drain. tried a load of wash 3 times, 1st load was fine. 2nd load had to empty water again manually, but his time the water level was incredibly high. to the point I thought its going to over flow, the weight was too much for the washer to move in wash cycle. Third time, washed normally, then went into spin cycle for a REALLY long time. In fact the timer went up in time after 20 min of spinning I turned it off restarted again and water went to high. Is this most likely a control board, drain pump, or water pressure level sensor, any thoughts?
1 Answer BH, you may want to test the resistance of the drain pump motor as it should read between 13.5 to 16.5 ohms. Another thing to check for would be making sure that the drain pump impeller is in good condition. If the drain pump has an improper resistance or an impeller that is slipping, this can cause partial drains which would result in high water volume inside of the tub. You may also want to check the pressure sensor hose for any clogs as this can cause high water volume as well. Read More...
Mike February 19, 2019 for Model Number WA400PJHDWR/AAA Washer will always turn on, will frequently not start, until ~15th attempt. Must turn on, hit start, nothing happens, turn off, turn on, repeat. Once it does start, sometimes a cycle will complete, sometimes it won't, getting stuck at some point during the cycle. Seems to be random.
1 Answer Mike, more than likely there is a key that is sticking or the main control is faulty. If you can press each of the keys and they engage, then you would look towards the main control [DC92-01021B] being the issue. If you press the keys and some of them do not engage intermittently, then the user interface control [DC92-01022B] is bad. Read More...
Michael Maertz February 09, 2019 for Model Number Wa422prhdwr/aa 01 The washer is not completing the spin cycle. I entered diagnostic mode and got code UC28. I looked under the machine and did not see any loose or broken wires
1 Answer Michael, For this issue, we are not showing a UC28 code and it would be recommended to double check the error code. This could be a door lock issue or could be a issue with the motor or control board. Read More...
William Devivo June 13, 2018 for Model Number WA422PRHDWR/AA-0001 (2013 model purchase) My washer won't complete a cycle or finish washing. The count down timer reaches 17 minutes and cycles back to 23 minutes continuously. After 2 hours I turn off the machine, unplug it, and wait. Then I reset the machine to SPIN (spin only), it refills with water, then goes thru another wash cycle, but doesn't drain or spin. I have replaced both the control module AND the main control board with no positive effect. what next.
1 Answer William, It would be recommended to get the tech sheet and see if there are any error codes that are stored. This sounds like it may be a rps sensor error or something with the rotor and stator on the unit. Read More...
Mc April 02, 2018 for Model Number Samsung WA 422PRHDWR/AA 01 Started a wash after a 6 month dormant period. Wash stopped at some point. Unit will not power up and top lid is in locked position. Tested power, fuse etc. all good. So nothing will power up and door locked. Is it the main power board? ThanksMark
1 Answer MC, For this issue of the unit not powering up would most likely be caused by a main control board issue. Read More...
Joe August 07, 2016 for Model Number WA400PJHDWR/AA-0001 My washer fills up but will not spin. When I turn it to the spin and/or rinse cycle, the water drains but does not go to the next step. Motor went bad and is now replaced. All other pieces are in working order. Would you have an idea of the problem?
1 Answer Hello Joe. Test for power to the motor. If none is there, and the unit is in spin cycle, you will need to order and replace the control board on the unit. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html Read More...
Oscar July 17, 2016 for Model Number WA400PJHDWR/AA My model Number is only WA400PJHDWR/AA (No Additional number) My washer fills water but is not spinning. The main control Board #DC92-01021B fit well to it?
1 Answer Hello Oscar. You will need to order DC92-01021B for the model number for the unit. Read More...
Vince April 04, 2016 for Model Number WA400PJHDWR/AA-0001 Hello, My washer a code F upside down and E. States temperature sensor - Should I replace sensor? The machine starts but shuts off after a few minutes. Thanks
1 Answer Hello Vince. DC90-10128N is the part you need to replace based on the error code. Read More...