Richard Elvis Green October 20, 2018 for Model Number CER3765AAC I ordered a 6” surface burner from another vendor. They sent me a p/n W108237H . The element did not work but it has continuity and 240 volts. They sent a replacement element and it still did not work. I took a burner that worked on the range and replaced the bad one with it and it worked this told me that the on off switch works. Did the company sell me the wrong burner and can you get me the right one.
1 Answer Hello Richard, we list part number W10823704 as the correct 6" surface element for the model number supplied. This element is wired up a little different from the original. The element should have came with installation instructions for proper installation. Thanks! Read More...
Linda October 22, 2017 for Model Number MER6872BAQ The back left Burner has stop working.I need to replace it, but can not figure out how to get the top off to get to the burner. How do I get to the burner? Also need to replace oven light for top oven.
1 Answer Hello Linda. To replace the bulb, you will need to 1. Disconnect power to the range. 2. Open oven door and locate oven light. 3. Remove the lens cover to gain access to bulb. 4. Carefully remove the old bulb by pulling straight out of ceramic base. 5. Push new bulb prongs straight into small holes of ceramic base. 6. Replace bulb cover by snapping into place. 7. Reconnect power to range and reset clock. As for the cooktop, you will need to 1. Disconnect the appliance from power source before servicing. 2. Remove two (2) screws securing glass top to frame. The screws are located in the front left and right corners with the door open. 3. Grasp front edge of cooktop and slide out slightly. With the top moved forward disconnect the wiring harness. 4. Lift the top off the unit and lay aside securely. 5. Reverse the procedure to reinstall. Read More...
Thomas Coop April 19, 2017 for Model Number AP4012913 6 inch I need the element surface in the 8 inch size is it available.
1 Answer Thomas, We're going to need a model number of your range, as well as which burner element is needed. The 8" ceram speed elements come in several configurations, as well as different wattages depending on model and burner location. We'll need your assistance in order to assist you properly. Thanks, Read More...
Chip Randall March 05, 2017 for Model Number MER5780BAW I ordered a 6" burner # 12002141 from another company and was sent a replacement w10823711. The replacement looks very much the same but does not operate correctly. Your site says part number whirlpool ap4012913 is the replacement. The picture of this part on your site looks exactly like my bad one. Your part #ap6030329 looks exactly like the replacement one they sent me. I would like to order your ap4012913. Will I get that exact part or a replacement?
1 Answer Chip, Yes the correct part for your unit will be W10823704 for the 6" element. This element should look as the one in the picture on our website does. Read More...
Tim February 20, 2017 for Model Number CRE9600CCE How do I know if the part is for the 10 Series of 16 Series. Mine is the 16 series. 6 inch, front left, Maytag with CERAN glass top.
Richard January 16, 2017 I have a Whirlpool gold electric glasstop range. One of the burners stay on high, even when dial is on low.
1 Answer Hello Richard, This will be a bad infinite switch. I'm sorry but we will need to ask you to post a new question including the model number from your units' I.D. tag so we can recommend parts that can be guaranteed to work properly on your unit. Thank you for your patience and understanding in this matter. Read More...
Jill January 05, 2017 for Model Number JED8430ADW The back right burner light that indicates that the burner is hot stays on continuously. The burner seems to work fine but the light never goes out. What part do we need to fix this?
1 Answer Hello Jill, This is either a bad infinite switch W11088181 or the surface element W10823704 assembly has an issue. Read More...
Eric V December 26, 2016 for Model Number 3867VVV A while ago I replaced the 6" element. The new one came on okay but the problem was that it stayed always on high. You could turn the switch to low but nothing changed. Also, when you turn this eye off, the 'hot surface' light goes off as well, when it should stay on for a while. Since the element was replaced I decided that it might be a faulty switch. I ordered it last week and installed it yesterday, but the problem remains the same. So I assume the switch was okay and the burner was faulty? What do you suggest? Try another burner? Can I return the switch?
1 Answer Eric, The element will be the most likely cause for the unit to stay on high and you will want to make sure that you have installed all the wiring properly. If the it is wired properly then the element would be the issue. Read More...
Grace November 18, 2016 for Model Number CVE3400W Two control knobs for my burners are broken. It says that knob is unavailable. Do you have a different knob that would work?
1 Answer Hello Grace. The knob 71002252 has been permanently discontinued by the manufacturer and we don't know of any source or replacement for the part. Read More...