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Customer Questions and Answers for Surface Radiant Element by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18092838
Manufacturer Part Number: W10823722

This surface radiant element sits beneath the glass cooktop and generates heat for one cooking zone. Replacing a failed element restores proper heating performance and dependable temperature response on the affected burner.

  • Supplies electric heat to the selected surface burner under the glass top
  • Common symptoms: burner won't heat, heats weakly or inconsistently, or only part of the ring glows
  • Visual damage (burn spots/breaks) or an open reading on a continuity test indicate replacement
  • Similar symptoms can also result from a faulty surface switch or wiring—diagnose before replacing
What's included: 1 surface heating element Install notes:
  • Disconnect power at the breaker and allow the cooktop to cool completely
  • Lift/remove the glass top per your service manual to access the element
  • Note wire positions and bracket orientation; move wires one at a time to matching terminals
  • Support the glass and avoid stressing the element; test operation before final reassembly

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Questions & Answers

For Whirlpool Surface Radiant Element (Part Number: OEM18092838)

1 Answer

Hello Jf, the dual element burner is part [AP6030943, please contact our Customer Service at 1-877-477-7278 for part order/stock information.,

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1 Answer

Hello Jim, You will need to order W10823722 for the model and series provided, (series 11). This is the one listed on the manufacturers' parts list. The other one is not listed on the manufacturers' parts list so I would not order it. We are researching it to see how it got in this parts list. Thank you for your patience and understanding in this matter.

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1 Answer

Susan, for your model, the red wire will go to the L shaped terminal, the tan wire will go to the terminal farthest from the L shaped terminal, and the yellow wire will go closest to the L shaped terminal. On the other side of the terminal block, the black wire will go to the terminal closest to the element while the last wire goes to the terminal farthest from the element.

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Kevin for Model Number JES9900BAS

JennAir Model: JES9900BAS Serial number: 10895436GX Attempting to replace a bad dual heat element (front right). I'm nearly certain that this is the correct replacement part W10823722 (74011575) for my JennAir right front dual burner element. Already replaced the switch so I believe I've ruled that out. The new part (presumably redesigned) looks different than my original. Is there a video that shows the proper connection of wires? I'm not following the instructions included with the new part. I can attach a picture of the orginal/new part and how different the connection set up looks. I'm stumped. Kevin

1 Answer

Kevin, Based on the model and serial numbers you supplied the front right burner element should be W10823722 / W10823722 ELEMENT, DUAL (3000) also called the "custom" element. The right front infinite switch should be part number WPW10185286 / 74011596 front right dual element switch(custom switch). You may want to re check and verify you have the correct part(s). As for the W10823722 dual element, yes, there may be some terminals that are "relocated" but they are labeled the same as the original element. The kit also contains wires and sleeves, in the event of needing to extend the wires to the sensor box, you have the parts to do it with. If you need more assistance, please post your question and include a complete and proper e mail address, so we can send you any illustrated information you may need. Thanks,

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1 Answer

Kevin, To properly assist with your question we will need to have the serial number of the unit. Please resubmit question with the model and serial number of the unit.

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