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Customer Questions and Answers for User Interface (Platinum) by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18038679
Manufacturer Part Number: WP8530589

Questions & Answers

For Whirlpool User Interface (Platinum) (Part Number: OEM18038679)

Tina for Model Number GG9200LW1

The knob on the face which selects the dry cycle is broken. But when I look at the replacement part the knob does not have a shaft so it appears that mine broke off inside since the shaft is still attached to knob. I know I need the new knob ( also the little plastic pc. is broken that locks in allows it to turn ) but how do I remove the broken piece still inside , and then what parts do I need . I did not see that part on the diagram. I guess the face ( control panel)has to come off to retrive it ? Is it something fairly easy to do ? I am in the middle of nowhere really nowhere building border patrol houses so I have to do it myself plus drive 120 mile round trip to get my mail when the part is delivered.So I am stuck and need my dryer working running out of clothes !

1 Answer

Tina, You will need to get the user interface since the shaft for the knob to go on broke off.

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Dave for Model Number GGW9200LW0

The cycle selector is getting flakey I believe. Cannot get some cycles to be selected. For example, when the selector is pointed to the 9 o'clock cycle, the LED for 11 o'clock lights up. This happens for about 4-5 of the cycles. I think the user interface board needs to be replaced. However, there is some talk about a potentially bad ribbon cable which is part of the console panel. I have not had the unit apart yet. Would you lean toward replacing the user interface P/N 8530589?

1 Answer

Dave, The console on the unit does not come with the ribbon harness and you would need to replace the user interface.

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1 Answer

Hello Sid. According to the tech sheet it is either the ccu or the interface board. The manufacture recommends replacing the ccu and if it continues, replace the interface. There really is no test for this other than trying a reset by unplugging the unit.

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1 Answer

Mike, Before you replace the U/I (user interface), you need to check the loading door, make sure it is properly aligned to the front panel and opening, both door latches are catching and holding the door 279570 and the door switch WP8283288 and wiring are working proper. If all's OK then replace the U/I (user interface). Good Luck and Thanks

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Sheila for Model Number GEW9200LW0

My dryer comes on you can make any selections you want but when I hit start it just beeps at me like when the door is not shut good and does not start. I have made sure the door is shut good and light does go off with door secure. It did this once before several months ago. I had a repair man come out...he took it apart couldn't find what was wrong so was going to pick it up to take into their shop the next day and the next day. I just tried it and it started and has worked fine until now. What could this be?

1 Answer

Hello Sheila. You will need to check and see if the door switch WP8283288 is bad on the unit. If so, it will cause the unit to not work properly and adjusting the door like you were describing, will cause the unit to work. Hope this helps.

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1 Answer

Peter, You want to check and clean the drum sensor bar of debris and lint, and clean the metal strips with "alcohol", a build up of softner oils could cause the bars to stop sensing the dampness of the clothes, and shorten the auto dry cycle. We wouldn't expect you to have and issue with the control or user interface at this point. Thanks and Good Luck

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