Customer Questions and Answers for Drum Mounting Hub by Whirlpool

Frank, The drive hub for this model is showing as part number W10528947.

Carla, it would be recommended that the washplate W10752283 is inspected for excessively worn or stripped gear teeth as this can cause the drive shaft to be unable to rotate the washplate.

Teresa, Try getting a rope under the agitator plate and see if you can use leverage to wiggle the plate up and off.

Hello Selene, I'm sorry but we will need to ask you to post a new question including the model number from your units' I.D. tag so we can provide you with pertinent for the model you have in your home. Thank you for your patience and understanding in this matter.

George, it would be recommended that this model is recalibrated through the diagnostic menu for the machine to operate efficiently.

Hello Chris, a slow spin down is normal as this washer does not have a brake. If the hub was loose the basket would wobble and shake in spin. You can check for a loose basket/hub. The washer uses a gearcase for spin and agitation,no spin bearings. It sounds like the gearcase is causing the noise from your description.

Vic, you will need to pull the basket out to replace the gearcase, The basket drive and nut will have to come off as well.

Walter, If the unit is making a loud grinding noise when spinning or during agitation you will want check to make sure that there is no damage to the splutch assembly which is the pulley and gears under the pulley on the bottom of the tub. If this checks ok then the bearings would most likely be the cause for this noise and would have to replace the gearcase for this issue.

Teddy, For this issue it would be most likely that the basket has old detergent build up on it and will want to try to rock the basket back and forth to try to get it to break free.

William, You will need to remove the basket drive block on this unit in order to get the basket out.